tag:blogger.com,1999:blog-72261537497209376962024-02-08T06:58:20.624-08:00Siebel - CRM Interview Questions And Answers - Faq'sCustomer Relationship Management - CRM FAQ's , Interview Questions And AnswersSumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-7226153749720937696.post-87609350971866883672009-06-24T21:03:00.000-07:002009-06-24T21:03:02.563-07:00Siebel Consolidated Questions Bank 3<meta equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///D:%5CDOCUME%7E1%5Cshesu04%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C02%5Cclip_filelist.xml"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:smarttagtype><!--[if gte mso 9]><xml> <o:documentproperties> <o:author>support</o:Author> <o:version>11.9999</o:Version> </o:DocumentProperties> </xml><![endif]--><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:punctuationkerning/> <w:validateagainstschemas/> <w:saveifxmlinvalid>false</w:SaveIfXMLInvalid> <w:ignoremixedcontent>false</w:IgnoreMixedContent> <w:alwaysshowplaceholdertext>false</w:AlwaysShowPlaceholderText> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:dontgrowautofit/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:latentstyles deflockedstate="false" latentstylecount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:SimSun; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:???????????¡ì??????; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} @font-face {font-family:"\@SimSun"; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:"\@Arial Unicode MS"; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman"; mso-fareast-language:EN-US;} h5 {mso-style-next:Normal; margin-top:0in; margin-right:0in; margin-bottom:0in; margin-left:.5in; margin-bottom:.0001pt; mso-pagination:widow-orphan; page-break-after:avoid; mso-outline-level:5; mso-layout-grid-align:none; text-autospace:none; font-size:10.0pt; mso-bidi-font-size:12.0pt; font-family:Arial; mso-fareast-font-family:"Times New Roman"; mso-fareast-language:EN-US;} p.MsoBodyTextIndent2, li.MsoBodyTextIndent2, div.MsoBodyTextIndent2 {margin-top:0in; margin-right:0in; margin-bottom:0in; margin-left:.5in; margin-bottom:.0001pt; mso-pagination:widow-orphan; mso-layout-grid-align:none; text-autospace:none; font-size:10.0pt; mso-bidi-font-size:12.0pt; font-family:Arial; mso-fareast-font-family:"Times New Roman"; mso-fareast-language:EN-US;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoBodyTextIndent2">31. Upon completing a repository search in Tools, how do you navigate to an object definition found during the search?</p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Right-click the object in the results list<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Click the object in the results list<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Double-click the object in the results list<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Select the object and press the Space Bar<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >32. What mechanism prevents the entry of duplicate records by specifying the columns that must contain a unique set of values?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Foreign key<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Index<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Primary key<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>User key<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >D<o:p></o:p></span></p> <p class="MsoNormal" style=""><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >33. Which type of relationship requires an intersection table?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Many-to-One (M:1)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>One-to-One (1:1)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Many-to-Many (M:M)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>One-to-Many (1:M)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >34. Where is main organization-related data stored in the Siebel database?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>S_ORG_EXT table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>S_ORGANIZATION<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>S_BU table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>S_BUSINESS table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style=""><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >35. When you create a join to a party table, the destination column must reference the _____<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >column in the joined table.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>ROW_ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>PARTY_ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C.<span style=""> </span>BU_ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D.<span style=""> </span>PAR_ROW_ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >D<o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >36. You want to add your company’ s logo in the branding area. Which of the following is NOT a step that you need to accomplish this?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Compile an .srf and test the application after you modify it in Tools to see whether the logo appears<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Specify the name of the logo in an HTML IMG tag<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Test the application after saving the template file to see whether the logo appears<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Edit CCFrameBanner.swt template file to add an image<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Arial;font-size:10;" >37. What steps do you have to perform in order to bind applets to a view template? Choose two.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Drag the applets from the list onto the placeholders in the view template<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B.<span style=""> </span>Launch the Web View Layout Editor in Siebel Tools to have the template file and the applets window open<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Create a new Screen View definition in Screens<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Modify properties in Siebel Tools, by navigating to View || View Web template || View Web Template Item<o:p></o:p></span></p> <h5><span style="font-weight: normal;">A B<o:p></o:p></span></h5> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >38. Which of the following is true of the Item Identifier property of an applet web template item?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>It is read by the Siebel Tools to generate the final HTML<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>It specifies the condition under which this item is mapped<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>It specifies the ID assigned to the control that is mapped to the placeholder in the .swt file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>It specifies the name of the control or list item such as List and Form<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >C<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >39. You want to edit the Web layout of a Contact Form applet by right-clicking and choosing<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >Edit Web Layout. You have checked out the appropriate project but you still get an error as<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >soon as you choose Edit Web Layout. Which of the following toolbar settings should you<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >have set first?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>History<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>List<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Web Controls<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Edit<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >E. <span style=""> </span>Target Browser Group<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >F. Debug<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style=";font-family:Arial;font-size:10;" >E<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >40. <st1:place st="on">Opportunity</st1:place> and Sales Stage have a M:1 relationship according to your business model.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >You want to show some data from the Sales Stage business component in your <st1:place st="on">Opportunity</st1:place><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >business component. How would you do this?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>By creating an implicit join between the <st1:place st="on">Opportunity</st1:place> business component and the S_PARTY table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>By using the intersection table S_OPTY_STG<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>By creating a link between <st1:place st="on">Opportunity</st1:place> and Sales Stage business components<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>By creating a join from the <st1:place st="on">Opportunity</st1:place> business component to the S_STG table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><span style=""> </span>D<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >41. Which of the following is NOT true of the Join Specification object type?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Name of the join specification object definition must be unique within the join<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Destination column is required if the join occurs on a column other than ROW_ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Source field denotes the name of the field on which the destination table will be joined<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>The Join Specification specifies the table to be joined<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >42. You want to bring party data into a different party business component. Which of the<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >following would you NOT do when mapping a field to a column in a Party table?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Select an existing or create a new explicit join<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Use the existing implicit join from S_PARTY to the other Party table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Set the appropriate type for the new Field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Select the desired column in the joined table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >43. In a M:M link, which of the following properties must be populated? Choose three.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Child business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Inter table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Destination field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Inter child column<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A B D <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >44. When you configure a static drilldown to a different business component, which of the<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >following you would NOT do? Choose two.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Set Hyperlink field and view properties<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Set business component, source field, and destination field properties to enable drilldown to a view based on a different parent record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Create a new drilldown object for the applet in Siebel Tools<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Identify one or more matching conditions to trigger drilling down to a specific target view<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >E. <span style=""> </span>Set the field, value, and sequence properties<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><span style=""> </span>D E<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >45. Which of the following is NOT one of the steps in configuring a dynamic picklist in Siebel<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >Tools?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Set the Type Value property on the picklist to the picklist name in the S_LST_OF_VAL<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Specify the Business Component to be used by the Pick List object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Set the runtime property to TRUE on the control or list column object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Create a Pick Map definition<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >46. Which of the following are true of Multi-value group (MVG)? Choose two.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Its visual cue is<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>It requires dedicated space for each child record on a view<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Multi-value field is required for an MVG<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>It is an alternative to a detail view for managing parent and related child records<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >E. <span style=""> </span>It cannot be built on M:M relationships<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style=";font-family:Arial;font-size:10;" >C D<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >47. Which of the following is a valid reason to use unused columns of an existing standard 1:1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >extension table (rather than creating a custom extension column on the base table)?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>The columns will very rarely be included in the User Interface, and applies to only<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >a small subset of the records in the base table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>It will improve performance<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>It is a solution when you have not purchased the Advanced Database Extensibility module<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Siebel does not permit creation of new columns on base tables<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style=""><b><i><span style=";font-family:Arial;font-size:10;" ><span style=""> </span></span></i></b><b><span style=";font-family:Arial;font-size:10;" >A<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style=";font-family:Arial;font-size:10;" ><span style=""> </span><o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >48. Which of the following access control mechanisms is NOT how Siebel limits records a user<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >can access in a given view?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Membership in access groups for catalogs and categories<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>User ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>User’ s responsibilities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>User’ s organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >E. <span style=""> </span>User’ s position<o:p></o:p></span></p> <p class="MsoNormal" style=""><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style=""><b><i><span style=";font-family:Arial;font-size:10;" ><span style=""> </span></span></i></b><span style=";font-family:Arial;font-size:10;" >C<i><span style=""> </span></i><o:p></o:p></span></p> <p class="MsoNormal" style=""><b><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style=";font-family:Arial;font-size:10;" >49. Which of the following is NOT one of the steps of enabling Multilingual List of Values<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style=";font-family:Arial;font-size:10;" >(MLOVs)?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span></b><b><span style=";font-family:Arial;font-size:16;" > </span></b><b><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Compile a new .srf and deploy<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span></b><b><span style=";font-family:Arial;font-size:16;" > </span></b><b><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Determine which columns to enable<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span></b><b><span style=";font-family:Arial;font-size:16;" > </span></b><b><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Update the existing data in the database by running the MLOV upgrade utility<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span></b><b><span style=";font-family:Arial;font-size:16;" > </span></b><b><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Configure columns for MLOVs<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span></b><b><span style=";font-family:Arial;font-size:16;" > </span></b><b><span style=";font-family:Arial;font-size:10;" >E. <span style=""> </span>Create 1:M extension table to S_LST_OF_VAL table for each target language<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><span style=""> </span>E<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >50. For which Contact view do you set the Visibility Applet Type property to Sales Rep?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>For All Contacts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>For My Team’ s Contacts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>For My Personal Contacts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>For All Contacts across Organizations<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >E. <span style=""> </span>For My Contacts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >E<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com2tag:blogger.com,1999:blog-7226153749720937696.post-68039877512040657302009-06-23T21:03:00.000-07:002009-06-23T21:03:02.529-07:00Siebel Consolidated Questions Bank 2<meta equiv="Content-Type" content="text/html; 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panose-1:5 0 0 0 0 0 0 0 0 0; mso-font-alt:Symbol; mso-font-charset:2; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:0 268435456 0 0 -2147483648 0;} @font-face {font-family:SimSun; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:???????????¡ì??????; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} @font-face {font-family:"\@SimSun"; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:"\@Arial Unicode MS"; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman"; mso-fareast-language:EN-US;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >21. Ken Fisher has several positions, including Service Representative, Service Leader, and Support Engineer. His primary position is Support Engineer. How should Ken change his position to Service Representative after he logs in?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Change the default position flag in his profile<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Select User Administration ||</span><span style=";font-family:Wingdings;font-size:10;" > </span><span style=";font-family:Arial;font-size:10;" >User Profile<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Select the position during the login process<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Select View || User Preferences || Change Position<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><span style=""> </span>D<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >22. Limiting data displayed in the My Service Request view to service requests assigned to the user is an example of what?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Team-based access control<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Access based on responsibility<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Position-based access control<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Access based on User ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >24. A user’ s User ID affects which of the following?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Access to data that the user created<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Ability to forecast opportunities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Access to specific screens<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Access to specific views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >25. Which of the following statements is true about access control?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Different users with the same Responsibility may see different data on the same view<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>View access for a Responsibility in one Organization will be different in another Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Users see data based on Responsibility, ID, and Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Users with different view access cannot view the same data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A
<br /><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >26. Which of the following views displays data based on a user’ s position on a team and allows<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >all users associated with assigned positions to access the data?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>My View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>My Team’ s View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>All Across Organization View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>All View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >27. When setting up your Organizational Hierarchy, why would you want to create a division<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >and then set the Organization Flag?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Making a division an organization prevents the assignment of records that typically will be visible only to that organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Because you want to remove the Division, but create an Organization with the same name<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>You want other organizations to have access to the data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>You do not want another organization to access the data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >28. You would navigate to the User Administration || Employees screen to do which of the<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >following? Choose two.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Assign the user to views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Assign views to responsibilities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Adjust the user’ s access to data records<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Determine which responsibilities are assigned to a user<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >C D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >29. Which access control mechanism would typically be used to ensure that Sales<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >Representatives in the <st1:place st="on"><st1:country-region st="on">UK</st1:country-region></st1:place> have access to only UK Customer information?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Responsibility<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Personal<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >D<o:p></o:p></span></p> <span style=";font-family:Arial;font-size:10;" >
<br /></span> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >30. Which of the following is a valid relationship between Controls and Fields?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>One control maps to many fields<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Many controls map to one field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Many controls map to many fields<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>One control maps to one field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >D<o:p></o:p></span></p> <p class="MsoNormal" style=""><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-24854573326490846512009-06-22T21:03:00.000-07:002009-06-22T21:03:02.608-07:00Siebel Consolidated Questions Bank 1<meta equiv="Content-Type" content="text/html; 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mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >11.Complete the following statement. A set of related applets may be displayed in a<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >__________.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Business object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Screen<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style=";font-family:Arial;font-size:10;" >B<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >12. Which applet type may simultaneously display more than one record?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>List<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Form<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Child<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Detail<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A<b><i>
<br /><o:p></o:p></i></b></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >13. On a Mobile Web Client using disconnected processing, how is HTML delivered to the browser?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -27pt;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>The HTML is pulled from the Web cache on the Mobile Web Client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -27pt;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>It is not possible for a disconnected client to receive Siebel HTML pages<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -27pt;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>The local Web Server with SWSE delivers the HTML to the browser<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -27pt;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>The Mobile Web Client must synchronize to receive the HTML from the Siebel Web Engine<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >14. Refer to the exhibit below.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >Scenario: You have three server machines and you are using desktop machines as clients.<span style=""> </span>You want to install full functionality for the Web client. Which components must be present to support this functionality. Choose three.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" spt="75" preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"> <v:f eqn="sum @0 1 0"> <v:f eqn="sum 0 0 @1"> <v:f eqn="prod @2 1 2"> <v:f eqn="prod @3 21600 pixelWidth"> <v:f eqn="prod @3 21600 pixelHeight"> <v:f eqn="sum @0 0 1"> <v:f eqn="prod @6 1 2"> <v:f eqn="prod @7 21600 pixelWidth"> <v:f eqn="sum @8 21600 0"> <v:f eqn="prod @7 21600 pixelHeight"> <v:f eqn="sum @10 21600 0"> </v:formulas> <v:path extrusionok="f" gradientshapeok="t" connecttype="rect"> <o:lock ext="edit" aspectratio="t"> </v:shapetype><v:shape id="_x0000_i1025" type="#_x0000_t75" style="'width:375pt;"> <v:imagedata src="file:///D:\DOCUME~1\shesu04\LOCALS~1\Temp\msohtml1\02\clip_image001.png" title="CCC_61_0001"> </v:shape><![endif]--><!--[if !vml]--><img src="file:///D:/DOCUME%7E1/shesu04/LOCALS%7E1/Temp/msohtml1/02/clip_image002.jpg" shapes="_x0000_i1025" height="399" width="500" /><!--[endif]--><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Siebel Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Siebel Web Engine<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Gateway Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Siebel Templates<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >E.<span style=""> </span> Web Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A C E<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >15. Refer to the exhibit below.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >Scenario: You have two server machines and you are using laptops as clients for users who will be traveling. You want to install full functionality for remote users. Which components must be present to support this functionality. Choose three.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style=";font-family:Arial;font-size:10;" ><!--[if gte vml 1]><v:shape id="_x0000_i1026" type="#_x0000_t75" style="'width:375pt;height:299.25pt'"> <v:imagedata src="file:///D:\DOCUME~1\shesu04\LOCALS~1\Temp\msohtml1\02\clip_image003.png" title="CCC_62_0001"> </v:shape><![endif]--><!--[if !vml]--><img src="file:///D:/DOCUME%7E1/shesu04/LOCALS%7E1/Temp/msohtml1/02/clip_image004.jpg" shapes="_x0000_i1026" height="399" width="500" /><!--[endif]--><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Siebel Web Server Extension<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Object Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Siebel Web Engine<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Data Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >E. <span style=""> </span>Eapps.cfg file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -27pt;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -27pt;"><span style=";font-family:Arial;font-size:10;" >B D C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >16. What is the purpose of the Siebel Monitoring Account?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Used to monitor database capacity and alert DBA when approaching designated thresholds<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Used to run Enterprise Server processes and components<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Required to run Windows processes or start UNIX daemons<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Required by Resonate Central Dispatch connection brokering software<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -27pt;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><span style=""> </span>D<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >
<br /><!--[if !supportLineBreakNewLine]-->
<br /><!--[endif]--><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >17. Which of the following is NOT a valid task when installing and verifying the <st1:place st="on"><st1:city st="on">Enterprise</st1:city></st1:place> and Siebel Servers?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Invoke the installation program and follow the installation steps<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Run the install.ksh script<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Verify that the Windows Service and Unix daemon process is started<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Inspect the SESsetup.log file in the Siebel root directory<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >18. How might you verify repository data after installing the Database Server?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>View the SESsetup.log file in the Siebel root directory<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Verify that the Windows Service and Unix daemon process is started<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C.<span style=""> </span> Run the imprep.ksh script<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Run a query to count the records in the S_VIEW table<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><span style=""> </span>D<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >19. What function does the Siebel Web Engine perform when it receives a URL with a Siebel<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >request?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Gathers templates and data and builds an HTML page<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Displays the HTML page on the client’ s computer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Provides access to, and distributes load for Siebel Servers<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Verifies that the client is using an acceptable browser<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Arial;font-size:10;" >20. What happens when a user enters a URL for a Siebel application into a Web browser?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>The Browser retrieves the appropriate templates and the Siebel Web Engine retrieves the data from the database to build the HTML page<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>The Siebel Web Engine recognizes the URL and passes it to the Web Server where the HTML page is built for the user<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>The Web Server retrieves the appropriate templates and the Siebel Web Engine retrieves the data from the database to build the HTML page<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>The Web Server recognizes the URL and passes it to the Siebel Web Engine where the HTML page is built for the user<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >D<o:p></o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-16945568204861983552009-06-21T21:03:00.000-07:002009-06-21T21:03:03.216-07:00Siebel Consolidated Questions Bank<meta equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///D:%5CDOCUME%7E1%5Cshesu04%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C02%5Cclip_filelist.xml"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:smarttagtype><!--[if gte mso 9]><xml> <o:documentproperties> <o:author>support</o:Author> <o:version>11.9999</o:Version> </o:DocumentProperties> </xml><![endif]--><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:punctuationkerning/> <w:validateagainstschemas/> <w:saveifxmlinvalid>false</w:SaveIfXMLInvalid> <w:ignoremixedcontent>false</w:IgnoreMixedContent> <w:alwaysshowplaceholdertext>false</w:AlwaysShowPlaceholderText> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:dontgrowautofit/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:latentstyles deflockedstate="false" latentstylecount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:SimSun; 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mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >1. Siebel eConfigurator, ePricer, and eAdvisor are collectively known as what?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Siebel MidMarket Edition<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Interactive Selling Suite<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Siebel Employee Applications<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Siebel Sales<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >B<o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >2. Which entity represents a person external to your company?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Customer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Party<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Contact<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Person<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >3. Which entities always belong to a team? Choose three.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Activity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span><st1:place st="on">Opportunity</st1:place><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Contact<span style=""> </span>1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Account<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >E. <span style=""> </span>Service Request<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >B C D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >4. Which type of product is an internal application used by employees and partners?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A.<span style=""> </span> Employee Application<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Partner Application<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Customer Application<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Employee Partner Application<o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><span style=""> </span>A
<br /></span><span style=";font-family:Arial;font-size:10;" ><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >5. An Employee Application has the following characteristics? Choose two.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Used by employees only<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Used by employees and partners<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Internal application<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Used by employees and customers<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >B C<b><i>
<br /><!--[if !supportLineBreakNewLine]-->
<br /><!--[endif]--><o:p></o:p></i></b></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >6. Marcel found out the area code of his contact, Céline, has changed from 912 to 440. Which of the following is the easiest way for him to change Céline’ s area code?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Find Céline’ s record in the My Contacts View, delete it, and create a new record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Find Céline’ s record in the My Contacts View, go to the detail applet, change the area code<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Find Céline’ s record in the All Contacts Across Organizations View, delete her phone number from a primary list, and input the new one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Find Céline’ s record in the My Contacts View, delete her phone number from a primary list, and then input the new number<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >7. Which of the following objects is used to retrieve data from the database?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Business Object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Business Component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Database table<o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><span style=""> </span>C<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >8. How many Business Components can a single list or form Applet reference?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Two (if using a toggle)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>One<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Unlimited<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Eight<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style=";font-family:Arial;font-size:10;" ><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >B<b><i>
<br /><o:p></o:p></i></b></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >9. Complete this statement: A business object contains information about the _________<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >between business components.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. <span style=""> </span>Differences<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. <span style=""> </span>Similarities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. <span style=""> </span>Shared properties<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. <span style=""> </span>Relationships<o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><span style=""> </span>D<o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Arial;font-size:10;" >10. Which of the following statements is true?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >A. Form applet data comes from only one table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >B. Form applet data may come from many tables and columns<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >C. Form applet data may come from many columns in a single table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style=";font-family:Symbol;font-size:16;" ><span style="">�</span></span><span style=";font-family:Arial;font-size:16;" > </span><span style=";font-family:Arial;font-size:10;" >D. Form applet data comes from only one column in a table<o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><span style=""> </span>B<o:p></o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:9;" ><o:p> </o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-50319762439147085352008-08-12T04:11:00.000-07:002008-12-22T20:24:40.294-08:00CUSTOMER RELATIONSHIP MANAGEMENT<meta equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///D:%5CDOCUME%7E1%5Cshesu04%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C06%5Cclip_filelist.xml"><link rel="Edit-Time-Data" href="file:///D:%5CDOCUME%7E1%5Cshesu04%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C06%5Cclip_editdata.mso"><!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--><title>© Moreniche</title><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PlaceType"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PlaceName"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"></o:smarttagtype><!--[if gte mso 9]><xml> <o:documentproperties> <o:author>Marcus Polo</o:Author> <o:version>11.9999</o:Version> </o:DocumentProperties> </xml><![endif]--><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:punctuationkerning/> <w:validateagainstschemas/> <w:saveifxmlinvalid>false</w:SaveIfXMLInvalid> <w:ignoremixedcontent>false</w:IgnoreMixedContent> <w:alwaysshowplaceholdertext>false</w:AlwaysShowPlaceholderText> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:dontgrowautofit/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:latentstyles deflockedstate="false" latentstylecount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:Wingdings; 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mso-level-number-position:left; margin-left:1.0in; text-indent:-.25in;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--><p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;">Introduction to CRM<o:p></o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Who is Customer?<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-top: 6pt; text-indent: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">A customer is defined as someone who pays for goods or services.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top: 6pt; text-indent: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>4 types of customers:<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Paying Client<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; text-indent: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They give money to the company & company gives them products and/or services.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -45pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Employee<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.75in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Company gives them a paycheck and benefits and bonuses and they give (hopefully) productive work in return to the company.<o:p></o:p></span></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 63.35pt; text-indent: -45.35pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Supplier/Vendor</span></u></i><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 45.35pt; text-indent: 9.35pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They give products and/or services to the company & company give them money.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Partner<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin-left: 0.75in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They give lead, sales, added value services to the company & company give them the same and/or percentages of a sale they help make.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">How do we define CRM?<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">CRM is a process or methodology used to learn more about customer’s needs & behavior in order to develop stronger relationship with them. <o:p></o:p></span></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Definition of CRM given by different authors:<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Craig Conway</span></i></b><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></i></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Every time a customer approaches your business, they arrive with an expectation. It may be a service need or a new product interest, but in every case, they have an expectation that accompanies their interest in your business. What happens next will form an experience that shapes their behavior. A good experience may increase their loyalty and tendency to purchase again. A poor experience may transfer their business to your competitor. The ability to recognize this process and to actively manage it forms the basis for Customer Relationship Management, or CRM.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top: 6pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The ability to ensure that the enterprise will act with unity of purpose to ensure experiences that exceed every expectation is a monumental task. Customers interacting with employees, employees collaborating with suppliers—every interaction is an opportunity to manage a relationship.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Scott Fletcher</span></i></b><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">CRM is an enterprise-wide mindset, mantra, and set of business processes and policies that are designed to acquire, retain, and service customers. Broadly speaking, CRM includes the customer facing business processes of marketing, sales, and customer service.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top: 6pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Advances in technology serve as the primary catalyst to the CRM bonanza. The rise of the Internet as a means to transact business, increasing and affordable bandwidth, and advances in computing power are all driving CRM. These technology advances greatly empower customers and position them to more easily access information on products, services, and competitors.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Brent Frei<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">CRM is a comprehensive set of processes and technologies for managing the relationships with potential and current customers and business partners across marketing, sales, and service regardless of the communication channel.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The goal of CRM is to optimize customer and partner satisfaction, revenue, and business efficiency by building the strongest possible relationships at an organizational level.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" spt="75" preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"> <v:f eqn="sum @0 1 0"> <v:f eqn="sum 0 0 @1"> <v:f eqn="prod @2 1 2"> <v:f eqn="prod @3 21600 pixelWidth"> <v:f eqn="prod @3 21600 pixelHeight"> <v:f eqn="sum @0 0 1"> <v:f eqn="prod @6 1 2"> <v:f eqn="prod @7 21600 pixelWidth"> <v:f eqn="sum @8 21600 0"> <v:f eqn="prod @7 21600 pixelHeight"> <v:f eqn="sum @10 21600 0"> </v:formulas> <v:path extrusionok="f" gradientshapeok="t" connecttype="rect"> <o:lock ext="edit" aspectratio="t"> </v:shapetype><v:shape id="_x0000_i1025" type="#_x0000_t75" style="'width:343.5pt;"> <v:imagedata src="file:///D:\DOCUME~1\shesu04\LOCALS~1\Temp\msohtml1\06\clip_image001.png" title=""> </v:shape><![endif]--><!--[if !vml]--><img src="file:///D:/DOCUME%7E1/shesu04/LOCALS%7E1/Temp/msohtml1/06/clip_image002.jpg" shapes="_x0000_i1025" width="458" height="309" /><!--[endif]--><o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Business objectives</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">: outlining two- to five-year strategic goals should be clearly defined. These can include revenue, market share, and margin goals.<span style=""> </span>These should then drive the next level of business fundamentals: program initiatives.<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Program initiatives</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">: are typically one to one and a half years in scope. They are the near-term game plans intended to move the company another step toward the long-term objectives of the company. These initiatives are then associated with specific measurements that will be the clear indications of successful forward progress.<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Departmental plans</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">: are the processes and behavior that form the fabric of everyday work within the organization. Examples include deploying an automated email response system, enabling customer self-help on a website, or streamlining the call center processes to answer customer inquiries in shorter time frames. There are often dozens of major processes within a department and many that cross departments. The three layers of business operations are then supported by technology.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Technology</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">: is used to automate and enable some or all of the business processes and initiatives. Organizations use either many separate best-of-breed solutions or larger, integrated platform solutions to achieve the goals of technology-enabled business. The technology strategy is generally a reflection of the coordination, or lack thereof, of the organization.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 10pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Ronni T. Marshak</span></i></b><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Every company’s game plan includes what I call the “G-SPOT.” (See Figure 1-2.) This stands for Goals, Strategies, Plans, Objectives, and Tactics. Here’s how it breaks down for CRM: <o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Goals</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">: </span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Every business has clearly defined goals. At the most basic level, these include things like profitability, worldwide recognition, and high stockholder value.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Strategies</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">: To</span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> achieve your goals, you establish strategies, such as designing innovative products, focusing on international markets, and establishing long-term relationships with customers.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Plans</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">: Executing</span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> strategies require plans. For example, to design innovative products you might implement a plan of hiring top product engineers; to focus internationally you might develop a public relations plan that targets worldwide press; and to establish customer relationships you might determine to measure customer satisfaction and behavior and to invest in technology to support customer interactions.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Objectives:</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> These are the measurable goals of each plan, such as maintaining a 60 percent customer retention rate or lowering product return rates to less than 20 percent. <o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Tactics</span></u></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">: </span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Tactics are how you achieve the objectives that are part of the plans to implement the strategies to achieve the goals (whew!). For example, you might establish 24/7 call center or create a data warehouse that consolidates all customer information.<!--[if gte vml 1]><v:shape id="_x0000_i1026" type="#_x0000_t75" style="'width:334.5pt;height:183.75pt'"> <v:imagedata src="file:///D:\DOCUME~1\shesu04\LOCALS~1\Temp\msohtml1\06\clip_image003.png" title=""> </v:shape><![endif]--><!--[if !vml]--><img src="file:///D:/DOCUME%7E1/shesu04/LOCALS%7E1/Temp/msohtml1/06/clip_image004.jpg" shapes="_x0000_i1026" width="446" height="245" /><!--[endif]--><o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Objectives of CRM:<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -45pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b style=""><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">To create a consistent customer experience<o:p></o:p></span></u></i></b></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 38.9pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Your relationship with customer should be thought of as an ongoing conversation without end.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; text-indent: -45pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b style=""><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Collective consciousness expected<o:p></o:p></span></u></i></b></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Customers talking to Accounts receivables person, sales person, call from telemarketing person, direct marketing, returning to web site.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Advantages of CRM:<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Provide better customer service <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Make call centers more efficient <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Cross sell products more effectively <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Help sales staff close deals faster <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Simplify marketing and sales processes <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Discover new customers <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Increase customer revenues <o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">CRM Technology</span></u></b><b style=""><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";"> <o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">CRM is disciplined business strategy. <i style="">CRM technology is the driver of the strategy.<o:p></o:p></i></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol; color: black;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial; color: black;">Technology, in the form of networked collaboration, communication, knowledge management and automated electronic processes can enable different groups within the company to work seamlessly as one unit to fulfill the CRM vision. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol; color: black;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial; color: black;">The accepted definition of CRM technology is generally accepted to apply to "front office" processes.<o:p></o:p></span></p> <p style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol; color: black;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial; color: black;">CRM technology mandates that all interactions between the customer and the company are recorded and stored in a central information database, which can be shared with anyone in the company who contributes to processing the customer's transaction. <o:p></o:p></span></p> <p style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol; color: black;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial; color: black;">CRM technology fulfils the vision of CRM are through the streamlining of processes and the acquisition of information to form knowledge about the customer.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Types of CRM Technology</span></i></b><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></i></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Operational CRM</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Analytical CRM<o:p></o:p></span></i></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Collaborative CRM</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></i></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Operational CRM:</span></i></b><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> <o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Operational CRM is the customer-facing applications of CRM—the<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>aforementioned sales force automation, enterprise marketing automation,<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>and front-office suites that encompass all of this simultaneously.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This is the “ERP-like” segment of CRM.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">One facet of operational CRM is the possibility of integrating with the financial and human resources functions of the enterprise resource planning (ERP) applications such as PeopleSoft and SAP. With this integration, end-to-end functionality from lead management to Order tracking can be implemented.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Analytical CRM<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The analytic segment includes data marts or data warehouses such as<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>customer repositories that are used by applications that apply algorithms<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>to dissect the data and present it in a form that is useful to the user.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Analytical CRM is the capture, storage, extraction, processing, interpretation, and reporting of customer data to a user.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Collaborative CRM</span></i></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The collaborative CRM reaches across customer touch points.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>It is the communication center, the coordination network that provides<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>the neural paths to the customer and his suppliers. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It could mean a portal, a partner relationship management (PRM) application, or a customer interaction center (CIC). <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It could mean communication channels such as the Web or email, voice applications, or snail mail. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It could mean channel strategies. In other words, it is any CRM function that provides a point of interaction between the customer and the channel itself.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">CRM Technology Components<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">CRM Engine</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Front-Office Solutions</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:city st="on"><st1:place st="on"><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Enterprise</span></i></st1:place></st1:city><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> Application Integrations (EAIs) for CRM</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">CRM in the Back Office</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></i></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -0.25in; line-height: 150%;"><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><b style="">CRM Engine</b></span></i><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This would be the customer data repository. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The data mart or data warehouse is where all data on the customer is captured and stored.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This could include basic stuff such as name, address, phone number, and birth date.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>The purpose is a single gathering point for all individual customer information so that a unified customer view can be created throughout all company departments that need to know the data stored in this CRM engine house.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -0.25in; line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Front-Office Solutions<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 87pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">These are the unified applications that run on top of the customer data warehouse (CDW). <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 87pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They could be sales force automation, marketing automation, or service and support and customer interaction applications.<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-indent: -9pt; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><st1:city st="on"><st1:place st="on"><i>Enterprise</i></st1:place></st1:city><i> Application Integrations (EAIs) for CRM</i></span></b><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></i></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">These sit between the CRM back office and front office. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They also sit between the newly installed CRM system and the been-around-forever enterprise legacy systems. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They also allow CRM-to-CRM communications.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">“They” are pieces of code and connectors and bridges that as a body are called EAIs, formerly known as middleware.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>EAIs provide the messaging services and data mapping services that allow one system to communicate with disparate other systems, regardless of formatting.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -0.25in; line-height: 150%;"><b style=""><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">CRM in the Back Office<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Analytical tool are known as “Back Office” of the CRM. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Analytics are becoming increasingly integrated from the beginning with the elements of the CRM.</span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The analytical algorithms are working in </span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">background; they have clear and distinct visibility (By which we can see for miles and miles) within the operational applications which are accessing in real time.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Embedded analytics are now part of a few of the multifunctional CRM applications.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Customer Life Cycle<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The life cycle of the customer is the process the customer has been undergoing to be with company for all the years. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This includes the customer’s purchase history, perhaps how often she’s taken advantage of special offers directed at her or her customer class.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Depending on what company identify as important to customer’s return on investment (ROI), it could also include customers’ marketing value to company and how much revenue that marketing value could be worth indirectly. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">To find out what is the expected revenue generated from a single customer over the anticipated lifetime of that customer’s relationship with company is both the customer life cycle and the customer lifetime value (CLV).<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Customer Interaction<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Some of the value that technology brings to the table in CRM is through increased customer interaction that doesn’t necessarily occur with a human being.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>It is convenience and the ability of the customers to get something they need without having to rely on a busy human being, or worse, a lazy human being.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Customer Interaction is a critical component of CRM—especially the online variety.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Questions:<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">1. </span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Who is a customer?<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">2.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>How do you define CRM?<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">3. </span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Explain CRM and CRM Technology?<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">4.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> What are the types of CRM technology?<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">5.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> Explain CRM technology components in detail?<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">6.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> Explain customer and customer life cycle?<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">7. </span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Explain customer interaction?<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><b style=""><span style="font-size: 14pt; line-height: 150%;">CHAPTER 2<o:p></o:p></span></b></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;">Introduction to eCRM<o:p></o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%;">Syllabus<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 93pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Difference<span style=""> </span>between<span style=""> </span>CRM<span style=""> </span>&<span style=""> </span>eCRM</span><b style=""><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 93pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Features<span style=""> </span>of eCRM</span><b style=""><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Difference between eCRM and CRM</span></u></b><span style=""> </span></p> <table class="MsoNormalTable" style="border: medium none ; border-collapse: collapse;" border="1" cellpadding="0" cellspacing="0"> <tbody><tr style="height: 3.5pt;"> <td style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 221.4pt; height: 3.5pt;" valign="top" width="295"> <p class="MsoNormal" style="text-indent: 0.5in; line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;">eCRM<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Web enabled self service application.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">eCRM is channel; not a separate technology.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>It is powerful; Flexible Channel that customer could use to interact with companies.<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Self service knowledge bases, automated email response, personalization of web content, online product bundling and pricing.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Ability to interact with business.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Improve Customer satisfaction and reduce cost with improve efficiency.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> </td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0in 5.4pt; width: 221.4pt; height: 3.5pt;" valign="top" width="295"> <p class="MsoNormal" style="text-indent: 0.5in; line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;">CRM<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Client/Server Based.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Traditional.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It is Company centric.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Based on application.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Intended for corporate department, individual employee.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Customer data was used for<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">history review.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> </td> </tr> </tbody></table> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";"><span style=""> </span>Features of eCRM<span style=""> </span> <o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 42pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">eCRM implies capabilities like self service knowledge bases, automated email response, personalization of web content, online product bundling and pricing.</span></p> <p class="MsoNormal" style="margin-left: 42pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">eCRM gives Internet users the ability to interact with the business through their preferred communication channel.</span></p> <p class="MsoNormal" style="margin-left: 42pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It also allows business to offset expensive customer service agents with technology.</span></p> <p class="MsoNormal" style="margin-left: 42pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">eCRM puts much emphasis on the customer satisfaction and reduced cost through improved efficiency.</span></p> <p class="MsoNormal" style="margin-left: 42pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->eCRM <span style="font-size: 11pt; line-height: 150%; font-family: Arial;">use customer data for personalization, cross-selling and up-selling.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 42pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales Force Automation(SFA )and Enterprise Marketing Automation(EMA) is integrated in the eCRM. <o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.5in; line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Questions:<o:p></o:p></span></u></b></p> <ol style="margin-top: 0in;" start="1" type="1"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">List out the difference between CRM and eCRM?<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Give the features of eCRM?<o:p></o:p></span></li></ol> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><b style=""><span style="font-size: 14pt; line-height: 150%;">CHAPTER<span style=""> </span>3<o:p></o:p></span></b></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;">SALES FORCE AUTOMATION (SFA)<o:p></o:p></span></b></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%;">Syllabus<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 85.5pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Definition <span style=""> </span>&<span style=""> </span>need<span style=""> </span>of SFA</span><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 85.5pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Barriers to successful SFA</span><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 85.5pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">SFA<span style=""> </span>functionality</span><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 85.5pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Technological<span style=""> </span>aspect of SFA</span><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 121.5pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings; font-weight: normal;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial; font-weight: normal;">Data synchronization</span><u><o:p></o:p></u></p> <p class="MsoSubtitle" style="margin-left: 121.5pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings; font-weight: normal;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial; font-weight: normal;">Flexibility & performance</span><u><o:p></o:p></u></p> <p class="MsoSubtitle" style="margin-left: 121.5pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings; font-weight: normal;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial; font-weight: normal;">Reporting tools<o:p></o:p></span></p> <p class="MsoSubtitle" style="line-height: 150%;"><u><o:p><span style="text-decoration: none;"> </span></o:p></u></p> <p class="MsoSubtitle" style="line-height: 150%;"><u><o:p><span style="text-decoration: none;"> </span></o:p></u></p> <p class="MsoSubtitle" style="line-height: 150%;"><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Definition of SFA<o:p></o:p></span></u></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;">“</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales Force Automation (SFA) is designed to help salespeople acquire and retain customers, reduce administrative time, provide robust account management, and, basically, make salesperson activities something that earns them and their companies money.</span><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;">”</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Need of SFA<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Increased Revenue:</span></u></i><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>The main purpose is obviously improvement in bottom line. But only increase in revenue is not sufficient.<span style=""> </span><o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>If you have an increase of 100 percent in sales revenues but your cost of sales has increased, or it came strictly as a result of your increased sales force, your SFA implementation failed.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Reduction in Cost of Sales:</span></u></i><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>In this, we are talking about a reduction in the amount of time that is used by salespeople in coordination of their efforts, continuous and repetitive data entry, and often-unsuccessful attempts to extract and interpret data without the tools to do so.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Studies have been done that show that sales time to fulfill administrative functions is almost half of a salesperson’s activity. By reducing the time engaged in these administrative or other non-sales-related efforts, the cost of sales is reduced.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Customer Retention due to Company, not Product or service:<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>If your customers are happy, they stay with you, even if they are paying a bit more.<span style=""> </span><o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>SFA’s benefit is to provide you with a view of the customer that allows that great salesperson or awesome company to understand the value of the individual customer through customer history and communications with the company. <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales Force Increasing Mobility:</span></u></i><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>The work of sales force has not remained in the office anymore. They have to move from places to places like, meeting customers, moving through airports, and prospecting for leads on Broadway with their PDAs. <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>This is making mobility a competitive issue, requiring effective competitive mobile tools, such as the Internet and the handhelds.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Easily available Customer Information with single view:</span></u></i><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Each salesperson wants to manage the customer accounts he owns. Each of them has the individual view that allows them to see all the data they need to-that is, have the permissions to see-but at the same time, there is a universal view of all the data available to all departments at all times. <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Thus in short the customer information is available to the salesperson or anyone related.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Barriers to successful SFA</span></u></b><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The most important thing is “Process + Technology = Successful CRM/SFA”. Thus, process and technology must go hand in hand. Process and Technology provides organizations with best practices for selling, and the technology and training to effectively automate them.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Salespeople have to see technology as a tool to help them. If they don’t enter the customer contact information and properly track their sales through the predetermined corporate sales process as Solutions Selling and others suggest, the data that management is using will be inaccurate and essentially useless. Therefore, usability and a short learning curve should be paramount to the software selection process.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">SFA emerged to allow individuals to not only manage their contacts, but also to allow businesses to manage their accounts. The company, not the individual, owns the relationship. Every person involved must understand the history and future plans for accounts. Online shared history of an account that includes not only all contacts, but also all promises, conversations, negotiations, and meetings are important.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Thus the barriers are:<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 1in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The technology must be properly selected otherwise the SFA will not work properly.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 1in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The history of every account and customer must be maintained properly and shared properly for the success of SFA. If not, it is going to endanger the SFA process.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.25in; line-height: 150%;"><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">SFA: Functionality<o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The core features provided are:<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Lead management<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Contact management<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Account management<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Opportunity</span></st1:place><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> management<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales pipeline management<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales forecast tools<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Quotations and orders<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">A toolkit for customizing the application<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">An engine for data synchronization<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The following list is a compilation of multiple SFA applications <o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Contact management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>It covers the basics: <o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Name, address, phone numbers, company, title,<span style=""> </span>personal and business information.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Activity related to the individual; attachments related to the individuals; and level of the decision maker.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Thus basically it manages the contacts for the organization.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Account management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This standard feature allows the salesperson or sales manager to handle individual corporate accounts.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Each account has multiple links to other information, beyond the corporate name or address, including the contacts by corporation and the proposed opportunities by corporation. <o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Thus it manages the accounts for the organization.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Opportunity</span></u></i></st1:place><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The facets that opportunity management covers:<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Specific opportunity, the company it belongs to, the salesperson or team that is working it.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Assignment of revenue credits if there is a sales team, the potential for closing this particular opportunity, the final results of this opportunity.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Stage of the sales process this opportunity is in, and the potential closing date.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Lead Management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Lead Management functionality is a subset of Opportunity Management<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>A qualified lead becomes an opportunity. <o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Proposal management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">In this it is determined who is responsible for what part of the proposal. <o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It can also control the effective completion of the proposal by guiding the stages of evolution of the parts of the proposal.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Quote generation<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It is a simple tool that generates quotes for customers.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Order tracking<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This feature tracks the status of the invoice and the product delivery.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales quota management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It allows the sales manager to see how the individual sales person is doing relative to their quotas within some defined time segment.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Commission management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This tool calculates the commission for salespeople.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Territory management<b><o:p></o:p></b></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Here in short it means a new person takes over an existing territory or a territory can be redistricted and redivided among existing salespeople geographically.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Pipeline Management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The “sales pipeline” is a peculiar term for the execution of the established sales process.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Each company has its criteria for what constitutes its sales process.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">If company successfully embeds sales process into SFA application then the company can properly use that application. <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales Forecasting<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">SFA programs have adequate sales forecasting tools as sophisticated spreadsheet like tools for forecast fundamentals.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales forecasts are good guesses in spite there are algorithms of the program<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><b><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Other SFA Applications<o:p></o:p></span></i></b></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Incentive compensation system <o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This particular feature allows vice-presidents of sales to design compensation plans and to track them.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Competitive information system<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This is often tied into multiple sources so that the salesperson could do the research online and internally to find what is needed.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Telesales campaign management<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This feature helps inside sales manager design tele-marketing campaigns.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sales assistant<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This feature helps the beginners to learn the sales process of the company they work for.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Expense reporting<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This feature ties expense reporting into both accounting and CRM systems. It integrates back and front office functionality.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Learning management system/content delivery tool<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It provides a means for newer employees to understand the sales process and experienced employees to request and receives appropriate sales information and tools ranging from brochures to competitive information.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Marketing encyclopedia<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It is a centralized repository for all the marketing materials so all salespeople have access to appropriate materials for their customers.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Partner management capabilities<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It helps to manage the partners and track the sales brought by them.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Integration with service, marketing, and Internet applications<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Little pieces of code called Application programming interfaces are used to integrate with either third party systems or their own back office systems.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Custom sales process and methodologies<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Some methodologies are developed for the organization for the sales purpose.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><b><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Other SFA features/functions</span></i></b><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Software distribution to mobile users<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This is more of an infrastructural feature that makes simplified distribution of code to multiple users inn multiple locations much easier for system administrators.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Quote pricing engine<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This is the feature that draws from customer records, product catalogues, need assessment, and customized product configurations and generates a quote to customer.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Smartscripts<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">These are customizable scripts for telesales to maintain some sort of monolithic sales organization “integrity”.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">eBriefings <o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It allows the creation and deployment of specific discussions according to defined workflow.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.75in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Voice recognition<o:p></o:p></span></u></i></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Right now it means not much more than making calendar entries of varying sorts and getting your current customer data via interactive voice recognition (IVR).<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Sales Force Automation:<span style=""> </span>The Technology<o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">SFA becomes powerful not only with the functionality aspect but with the combination of the functionality and the flexibility of the technology.<b><u><o:p></o:p></u></b></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Two aspects of SFA functionality and technology make SFA useful to both the professional and mangers.<b><u><o:p></o:p></u></b></span></p> <p class="MsoBodyText" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It allows them to analyze data, embed best practices for future sales people and do it with a desktop<b><u><o:p></o:p></u></b></span></p> <p class="MsoBodyText" style="line-height: 150%;"><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoBodyText" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 18pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Data Synchronization<o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Data synchronization is the process of updating information among unconnected computers such as laptop, mobile, or desktop.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Salespeople in the field maintain a subset of master database and update their local data while others work on same data simultaneously.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Synchronization allows corporate managers and sales teams to share information created by field salespeople.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin-left: 2in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Data Synchronization Process<u><o:p></o:p></u></span></i></b></p> <p class="MsoBodyText" style="margin-left: 96pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Data synchronization takes network infrastructure bandwidth.<b><u><o:p></o:p></u></b></span></p> <p class="MsoBodyText" style="margin-left: 96pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Data synchronization process involves following steps<b><u><o:p></o:p></u></b></span></p> <p class="MsoBodyText" style="line-height: 150%;"><i style=""><span style="font-size: 14pt; line-height: 150%; font-family: "Monotype Corsiva";"><span style=""> </span>Step 1</span></i><span style="font-size: 14pt; line-height: 150%; font-family: "Monotype Corsiva";">.<span style=""> </span></span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Remote databases are created for mobile salespeople and<span style=""> </span><o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>branch offices.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 179.25pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Each database is a relevant subset of the corporate database.<b><u><o:p></o:p></u></b></span></p> <p class="MsoBodyText" style="line-height: 150%;"><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span></span></i><i style=""><span style="font-size: 14pt; line-height: 150%; font-family: "Monotype Corsiva";">Step 2.<span style=""> </span></span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The synchronization system tracks changes pertinent to the<span style=""> </span><o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>particular salesperson to both the remote databases and the <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>host database.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span></span><i style=""><span style="font-size: 14pt; line-height: 150%; font-family: "Monotype Corsiva";">Step 3.<span style=""> </span></span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Remote salespeople can connect to the home office using low <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>bandwidth modems or wide area network(WAN) connections.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 179.25pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Salespeople who are at desk can connect via<span style=""> </span>their local area network(LAN).<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><i style=""><span style="font-size: 14pt; line-height: 150%; font-family: "Monotype Corsiva";"><span style=""> </span>Step 4.<span style=""> </span></span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">During the connections, log files are exchanged that contain <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>new information to be updated in the respective databases.</span><i style=""><span style="font-size: 14pt; line-height: 150%; font-family: "Monotype Corsiva";"><span style=""> </span><o:p></o:p></span></i></p> <p class="MsoBodyText" style="line-height: 150%;"><i style=""><span style="font-size: 14pt; line-height: 150%; font-family: "Monotype Corsiva";"><span style=""> </span>Step 5.<span style=""> </span></span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">After the connection is completed, new data is applied to each <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><span style=""> </span>database so that each database has up-to-date information.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 18pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Flexibility and Performance<o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin-left: 84pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">A synchronization system should support large-scale field implementation with hundreds of users; even remote sales force is currently small.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 84pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Some synchronization systems perform fine in small test environments <o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 84pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Some systems are impractical in real-world situations for large groups.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 84pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">High-performance synchronization requires powerful database capabilities and performance currently available only in databases such as Microsoft SQL Server or Oracle. <o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyText" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 18pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Reporting Tools<o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Lack of or poor reporting can lead to bad strategic or tactical decisions, redundant work efforts, and missed opportunities.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Good reporting tools as part of the technology of SFA (and CRM) are essential.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Many of the reporting tools embedded in SFA applications are third party tools.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The most popular is Seagate’s Crystal Reports.<o:p></o:p></span></p> <p class="MsoBodyText" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Reporting is the creation of customized onscreen or printed views that provide the viewer/reader with information specifically in the form they want and with the content they want.<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoBodyText" style="line-height: 150%;"><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoBodyText" style="line-height: 150%;"><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Questions</span></u></b><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></b></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">1.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> Define Sales Force Automation?<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">2.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> Comment, “Acquiring customers mean keeping them”?<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">3.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> What is the purpose of SFA?<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">4.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> What are the barriers to successful SFA?<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">5.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> What is the SFA functionality?<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">6.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> What are the SFA applications?<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">7.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> What is Data Synchronization and explain its process?<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">8.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> Comment on the flexibility and the performance of the data synchronization?<o:p></o:p></span></p> <p class="MsoBodyText" style="margin: 0in 0in 0.0001pt 0.25in; text-align: justify; line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">9.</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> Write note on the reporting tools?<o:p></o:p></span></p> <p class="MsoBodyText" style="line-height: 150%;"><span style=""> </span></p> <p class="MsoBodyText" style="line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><b style=""><span style="font-size: 14pt; line-height: 150%;">CHAPTER 4<o:p></o:p></span></b></p> <p class="MsoNormal" style="text-align: center; line-height: 150%;" align="center"><st1:city st="on"><st1:place st="on"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;">ENTERPRISE</span></b></st1:place></st1:city><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;"> MARKETING AUTOMATION (EMA)<o:p></o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%;">Syllabus<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 99pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Components of EMA</span><b style=""><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Marketing camping</span><b style=""><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Campaign planning and management</span><b style=""><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Business analytical tools</span><b style=""><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 99pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA components</span><b style=""><span style="font-size: 14pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Promotions</span><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Events</span><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 14pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Loyalty</span><span style="font-size: 14pt; line-height: 150%;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Retention programs</span><b><u><o:p></o:p></u></b></p> <p class="MsoNormal" style="margin-left: 99pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Response management<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 63pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b><u><span style=""> </span><o:p></o:p></u></b></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;"><b><u><o:p><span style="text-decoration: none;"> </span></o:p></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><st1:city st="on"><st1:place st="on"><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Enterprise</span></u></b></st1:place></st1:city><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";"> Marketing Automation (EMA)</span></u></b><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></b></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA is the Technology of end-to-end marketing.<o:p></o:p></span></li></ul> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA is related with the last generation of the business ecosystem’s. The new evaluation of the customer ecosystem is the EMM (Enterprise Marketing Management).<o:p></o:p></span></li></ul> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA tools also provided a consistent continues relationship across multiple channels like the web, email, efax, telephone.<o:p></o:p></span></li></ul> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA provides the templates and tools for planning, executing, & analyzing the campaigns in the real time.<o:p></o:p></span></li></ul> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA was the CRM related marketing tool. <o:p></o:p></span></li></ul> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA was the creation of personalized marketing efforts that not only engaged the customer or prospect, but also engaged the entire enterprise in the effort and provide a single view of the activity to any department or segment of the company. <o:p></o:p></span></li></ul> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">E-Marketing:<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="line-height: 150%;"><b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Using web-based application and the Internet to improve the effectiveness of traditional marketing and to create new method of marketing and campaign management using the web information technology to craft finely tuned successful efforts.<o:p></o:p></span></li></ul> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Permission Marketing:<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="line-height: 150%;"><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Permission Marketing is asking for the permission to “speak” about its product.<o:p></o:p></span></li></ul> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; line-height: 150%;"><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";"><span style=""> </span>Components of EMA<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA’s core component is <i style=""><u><span style="">Campaign Management</span></u></i>. The end-to-end organization and execution of a marketing thrust.<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The main component of campaign mgmt is the provision of a single view of the customer to the entire enterprise & with the responsibilities for the customer.<o:p></o:p></span></li></ul> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 16pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";">Marketing Campaign <o:p></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Marketing Campaign is the process defined by the permission marketing mantra “Opt-in, opt-out ”.<o:p></o:p></span></li></ul> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Opt-in</span></u></b><b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> :</span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>if some sites want to give some information to us then they want our permission to send the information in our mail id. It is a web- based registration form, which is to be filled out for giving the permission to the site.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Opt-out :</span></u></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>contrast to Opt-in. In the opt-out, we just take back the given permission. And make restrictions on the sending information.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 16pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";">Campaign planning and Management <o:p></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">E-marketing’s great strength is Campaign management the creation of personalized marketing efforts that not only engage the customer or prospect, but also engage the entire enterprise in the effort and provide a single view of the activity to any department or segment of the company.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The campaign mgmt features of the technology are end-to end. They plan & monitor all activity, including: <o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Identification of the prospect<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Generation of the lead<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Customer information capture<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Distribution of leads to appropriate segments<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Campaign planning<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;" lang="FR"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Campaign execution</span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;" lang="FR"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;" lang="FR"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;" lang="FR">Response management<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;" lang="FR"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;" lang="FR">Refinement<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;" lang="FR"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;" lang="FR">Channel management<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;" lang="FR"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 16pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b style=""><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";">Business Analytical tools <o:p></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 1.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA tools are distinguished from traditional marketing tools by their ability to capture, extract and analyze customer information from multiple and often platform-independent sources and realize the results through the web.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Good analytical tools/software can reduce the cost of customer acquisition via targeted and segmented results.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">These tools are scalable, so they can be sift through millions of customer transactions of varying sorts.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">These tools are clear and distinct with reporting tools that is provided with the information.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They have to be fast, because they are dealing with many transactions from multiple sources in the course of Internet time.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The EMA analysis provides in depth profiling information on customer preferences, buying behavior, revenue, profitability and purchasing frequency.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";"><span style=""> </span>EMA Components<span style=""> </span><o:p></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 16pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";">Events</span></u></b><b style=""><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";"> </span></u></b><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";"><o:p></o:p></span></u></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Various vendors have developed robust EMA event-mgmt tools capturing customer information through event registration and online interaction.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";">Promotion</span></u></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Web- based or web integrated marketing provides the same marketing goodies that customers have always been interested in: promotions, contests, cross-selling of products, up-selling of the products and discount coupons.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";">Loyalty and Retention Programs </span></u></b><span style="font-size: 11pt; line-height: 150%; font-family: "Monotype Corsiva";"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: "Monotype Corsiva";"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">EMA application build in the small ,personalized touches that engenders loyalty and retain customers.<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">For example:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Birthday greetings.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Holiday</span></st1:place><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> and Special occasion reminder<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Delivery of the gift ideas<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Welcome programs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Points based programs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b style=""><u><span style="font-size: 16pt; line-height: 150%; font-family: "Monotype Corsiva";">Partner and channel Management</span></u></b><b style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoBodyTextIndent" style="margin-left: 1.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Partner relationship management (PRM) are embedded into many EMA applications.<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 1.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>PRM includes features that incorporate targeted, joint<span style=""> </span>marketing programs to promote both business and partners.<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Some features are:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Cross-selling of a company’s complementary products.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Promotion of new versions or upgrades products.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Joint promotions with partners or affiliates.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Response Management <o:p></o:p></span></u></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">How does your e-marketing suite handle response management so we can analyze the data?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The complete response management features include banner ads, direct mail, print ads, email, web site link, surveys, event registration results, internet registration, and online survey results.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Response management is the whole process is response gathering, analysis and refinement of the response.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The response gathering was completed after campaign was completed.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Using the internet as a tool that works in real time, what is now called <b>“Closed–loop feedback”</b> that is integrated into the e-marketing.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">v<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">“Closed–loop feedback” </span></b><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">is the nucleus of the Internet based response management. <o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <h1 style="line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: "Monotype Corsiva";">Questions<o:p></o:p></span></h1> <p class="MsoNormal" style="line-height: 150%;"><b><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <ol style="margin-top: 0in;" start="1" type="1"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">What is Enterprise Marketing Automation?<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">What are the components of EMA?<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Note on Business Analytic tool?<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">What is Response Management?<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Note on Campaign management?<o:p></o:p></span></li></ol> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style=""> </span><span style="font-size: 14pt; line-height: 150%;"><span style=""> </span><b style="">CHAPTER<span style=""> </span>5<o:p></o:p></b></span></p> <p class="MsoNormal" style="margin-left: 2in; line-height: 150%;"><b style=""><span style="font-size: 15pt; line-height: 150%;"><span style=""> </span>CALL CENTRE<o:p></o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;">Syllabus :</span>–</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->What Call centers mean,</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Customer Interaction, </p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Functionality and technological implementation.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->What is ACD,IVR, CTI</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Web-enabling the call centre </p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Automated intelligent call routing, logging and monitoring.</p> <p class="MsoNormal" style="margin-left: 2in; line-height: 150%;"><b style=""><span style="font-size: 15pt; line-height: 150%;"><o:p> </o:p></span></b></p> <p class="MsoNormal"><b style=""><span style="font-size: 11pt; font-family: Arial;">Chapter Overview<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 15pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:placename st="on"><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">Call</span></st1:placename><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";"> <st1:placetype st="on">Center</st1:placetype></span></st1:place><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";"> Mean: Customer Interaction:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.5in; line-height: 150%;">Customer interaction center (CIC), also known as the customer contact center or multimedia call center. CIC sophistication lets you call in on your phone and walk through a website that will handle the most common problems easily, with online information at the ready. The functionality is deep, the technology is complex, and the results are strong.</p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style=""> </span>This is collaborative activity is one aspect of what makes this a CRM application. The customer directly interacts with the company through a customer service representative and variety of communications channels, and both use tools that make the interactions valuable. The customer could be interacting with the website through self-service application. If a human being isn’t involved directly as a customer service representative, there are virtual service representatives. Now that all but the most difficult and complex problems can be automated, customer satisfaction has been improving dramatically.</p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 15pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><u><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">The Functionality<o:p></o:p></span></u></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">Consider one example of typical call you might make to computer company technical service representative. A lot of functionality is involved in this call. There is call routing, assignment management, call tracking, entitlement processing, workflow, problem resolution, etc. There are activities that are going on without the knowledge of the customer, such as logging and monitoring.</p> <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;">The Technology</li></ul> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">The technology for CIC and customer contact centers is complex and involves a mix of telecommunication and other communications channels, such as email, the Internet, faxes, or CRM Software. By adding advanced telecommunications and web-enabled CIC technology, the ante is upped heavily. The technologies are designed to create collaborative environment for the customer contact representatives. It also means a self service.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 15pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">ACD (Automatic Call Distribution)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">This is phone call workflow, which is how a call gets routed based on the defining characteristics of the call.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 15pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">IVR ( Interactive Voice Response)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">This is the menu-driven voices that specify which choices you can make by selecting numbers on your telephone pad. Benefit here is that the it can handle the routine transactions without the benefit of a live agent<span style=""> </span>eg. Credit card company telling the balance.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 15pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">CTI (Computer telephony integration)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">These are the technology application and interfaces that allow data integration with telephones.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 15pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">Web-Enabling the <st1:place st="on"><st1:placename st="on">Call</st1:placename> <st1:placetype st="on">Center</st1:placetype></st1:place><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">Web-enabling the call center is in agreement with the new economics principle that customers want control over their decision making. They don’t want to be forced into their vendor’s rules, nor do they want be railroaded into a decision. Self –service becomes a critical psychological component as well as an effective one.</p> <p class="MsoNormal" style="line-height: 150%;"><span style=""> </span>Certain concepts for web enabling the call center</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Though it is a technology being implemented, the customer is the focus.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->The technology chosen to “e-ize” the call center is the one that is most appropriate to the business rules of the company.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Web- enablement is time consuming, not just for functional and technical implementation, but in the retraining of support personnel, the increased intricacy of the job, and the change in the mindset of the personnel necessary for success.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Use the existing tools. Integrate the existing tools with your legacy system.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">5.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Plan to give higher – priority treatment or some other reward to self – service Web users.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">6.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Sometimes a human voice is better than a mouse click.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">7.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Try to implement software that will capture information well enough to constantly improve your knowledge base.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">8.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Keep interface simple.</p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 15pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">Automated Intelligent Call Routing<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">Call Routing is when you call in, you wait a few seconds, and you may or may not speak to someone or carry out something with a touch pad. You are then directed to particular person.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">Managing this means using call routing that can handle increasing volume, geographical dispersion of the CCRs, multiple channels, and workflow. Typically it would identify who is calling and why they are calling, use the customer database to identify the history, and then find the appropriate party who is available at the time the caller calls. The software should have integrated IVR so that some of the processes can be routed to automatic responses. It should have CTI to capture information and use the database effectively. Its distribution should be multi-channel, which means open architecture.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">Finally, it should integrate workforce management tools with its call-routing capacity so that the CIC’s agent capacity and scheduling forecast can be integrated into the use of the call-routing functionality in micro specific ways.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 15pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">Logging And Monitoring<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;">Logging and monitoring software provide the granularity needed to do precision scheduling and improve performance management. Good Logging and monitoring software has following features:</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->The means to develop criteria to capture appropriate samples across the entire CIC network.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Extensive and very flexible reporting tools.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Universal connectivity to ACD Systems.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Strong interfacing with the WFM applications.</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="">5.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Easy export to other systems.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;"><u><o:p><span style="text-decoration: none;"> </span></o:p></u></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u>Questions<o:p></o:p></u></b></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><b style=""><span style="">1)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></b><!--[endif]-->Write a short note on Call centers?.</p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><b style=""><span style="">2)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></b><!--[endif]--><span style=""> </span>What the acronyms ACD, IVR and CTI mean?.</p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><b style=""><span style="">3)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></b><!--[endif]-->What is automatic call routing?</p> <p class="MsoNormal" style="margin-left: 0.5in;"><b>4)<span style=""> </span></b>How is the logging and monitoring carried out?<b><o:p></o:p></b></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: 0.5in; line-height: 150%;"><b style=""><span style="font-size: 14pt; line-height: 150%;">CHAPTER 6<span style=""> </span><o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: 0.5in;"><b><span style="font-size: 15pt; font-family: Arial;"><span style=""> </span>Implementing CRM<o:p></o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><u><o:p><span style="text-decoration: none;"> </span></o:p></u></p> <p class="MsoNormal" style="line-height: 150%;"><u><span style="font-size: 14pt; line-height: 150%;">Syllabus:-</span></u><span style="font-size: 14pt; line-height: 150%;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="">Pre implementation, <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="">Kick off meeting. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="">Requirements gathering. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="">Prototyping and detailed proposal generation. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="">Development of customization.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="">Power User beta Test and Data Import. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="">Training and roll out and system hand off. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="">Ongoing support, system optimization and follow up.<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></p> <p class="MsoNormal"><b style=""><span style="font-size: 11pt; font-family: Arial;">Chapter Overview<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Implementation of the system is not just about installing the system but understanding how the system must conform to the business model and style of the company. It involves commingling of multiple software packages already installed. Implementation could be very complex. Because each company has different process and culture, each company might have different set of implementation issues to solve- technical, functional and cultural.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><b style=""><span style="font-size: 11pt; font-family: Arial;">Implementation<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Statement of Work and change management process should be clear prior to the even starting the installation.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Cost of implementing services could cost double to triple of the cost of the software itself<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><b style=""><span style="font-size: 11pt; font-family: Arial;"><span style=""> </span></span></b><b style=""><span style="font-size: 13pt; font-family: Arial;">Phases involved in Implementation<span style=""> </span><o:p></o:p></span></b></p> <p class="MsoNormal"><b style=""><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal"><i style=""><u><span style="font-size: 16pt; font-family: "Monotype Corsiva";">Pre-Implementation Phase</span></u></i><i style=""><u><span style="font-size: 13pt; font-family: "Monotype Corsiva";"> <o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Identify your vendor and the service provider forth implementation<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Identify functionality needs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Decisions related to implementation<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">S/W selection occurs here & it should have following features :-<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Scalability of s/w<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Toolset & flexibility of customization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Stability of existing CRM application code<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Compatibility of CRM applications with legacy systems (existing systems) & internet system.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Level of technical support available during & after implementation<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Upgrade support<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Availability of additional modules such as EMA complementing SFA.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 21pt;"><i style=""><u><span style="font-size: 15pt; font-family: "Monotype Corsiva";">Kick of Meeting</span></u></i><i style=""><span style="font-size: 15pt; font-family: "Monotype Corsiva";"><o:p></o:p></span></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Customer needs identified<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Customer & partner decide responsibilities assigned to whom.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">People involved in CRM team vendor team (consulting team) for implementation<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Project Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Implementation Leader<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">ü<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Systems Engineer<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <table class="MsoNormalTable" style="border: medium none ; border-collapse: collapse;" border="1" cellpadding="0" cellspacing="0"> <tbody><tr style=""> <td style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 2.2in;" valign="top" width="211"> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;">Project Manager<o:p></o:p></span></u></b></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Responsible for all aspects of implementation<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Cost Control<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Quality<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Testing<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Customer Satisfaction<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Handles multiple Projects<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">In case of any changes to Statement of Work (SOW) with customer to obtain solution.<o:p></o:p></span></p> </td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0in 5.4pt; width: 2.25in;" valign="top" width="216"> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;">Implementation leader<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Also called technical leader<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Usually dedicated to one project<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">His strength<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.05in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Combination of people<span style=""> </span>skills & technical skills<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">He assists in preparing statement of work with project manager<o:p></o:p></span></p> </td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0in 5.4pt; width: 153pt;" valign="top" width="204"> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;">Systems Engineer<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Primary job is to do coding<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They are onsite all the times.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">In many implementation technical & function<span style=""> </span>linked to do work<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Important that software engineer knows how corporate sales processes tend to function & what is the sales work slow<o:p></o:p></span></p> </td> </tr> </tbody></table> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><b><i><span style="font-size: 11pt; font-family: Arial;">Customer team</span></i></b><b style=""><i><span style="font-size: 11pt; font-family: Arial;"><o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in;"><span style="font-size: 11pt; font-family: Arial;">Knowledge team shares<o:p></o:p></span></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">1)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">About company<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">2)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">About applications that needs to be implemented<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">3)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Learn how application works at technical level<o:p></o:p></span></p> <p class="MsoNormal"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal"><b><i><u><span style="font-size: 11pt; font-family: Arial;">Team Composition<o:p></o:p></span></u></i></b></p> <p class="MsoNormal"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <table class="MsoNormalTable" style="border: medium none ; width: 473.4pt; border-collapse: collapse;" width="631" border="1" cellpadding="0" cellspacing="0"> <tbody><tr style="height: 7.6pt;"> <td style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 2.2in; height: 7.6pt;" valign="top" width="211"> <p class="MsoNormal"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;">Project Manager<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Owns the project from customer’s point of view<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Sees to it that partner project Manager adheres to the SOW<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Filters down changes in SOW prior to a discussion on changes with partner Project Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Political position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">If implementation fails. Project Manager takes the fall at the company & gets few of Kudos if it succeeds.<o:p></o:p></span></p> </td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0in 5.4pt; width: 2.25in; height: 7.6pt;" valign="top" width="216"> <p class="MsoNormal"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;">System/Business Analyst<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Functional experts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Provides input on business processes & flow that are enterprise specific<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Expected to be onsite most of times<o:p></o:p></span></p> </td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0in 5.4pt; width: 153pt; height: 7.6pt;" valign="top" width="204"> <p class="MsoNormal"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;">IT staff<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Administrators of the system who are maintaining and setting up the network & its S/W.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">See to it they work out the bugs out during implementation<o:p></o:p></span></p> </td> </tr> </tbody></table> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <table class="MsoNormalTable" style="border: medium none ; border-collapse: collapse;" border="1" cellpadding="0" cellspacing="0"> <tbody><tr style=""> <td style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 239.4pt;" valign="top" width="319"> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;">Integration expert<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Guides the integration of the CRM system with other systems<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Who the person depends entirely on what other information systems are.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Highly specified position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Someone who knows <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">How to make hooks<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Final API’s<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: "Courier New";"><span style="">o<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Write scripts…etc<o:p></o:p></span></p> </td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0in 5.4pt; width: 3.25in;" valign="top" width="312"> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;">Heads of Non Technical Department<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="text-align: center;" align="center"><b><u><span style="font-size: 11pt; font-family: Arial;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Provides input & output approved on aspects affecting their department<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">They can make or break a system <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 12.6pt; text-indent: -9pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Important group of team members<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> </td> </tr> </tbody></table> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><i style=""><span style="font-size: 11pt; font-family: Arial;">Teams are Knowledge established & as part of kick off meetings<o:p></o:p></span></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Concur on what system is functionally and technically going to do.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">There has to be a understanding of what software can do & cannot do 7 knowing the limitations of s/w.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Create initial timeline so that each deliverable is scheduled for some date.<o:p></o:p></span></p> <p class="MsoNormal" style="margin: 12pt 0in 0.0001pt 0.25in;"><u><span style="font-size: 15pt; font-family: "Monotype Corsiva";">Requirements Gathering <o:p></o:p></span></u></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Depending on the scope of the project complexity length of requirements gathering phase can markedly change<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">All people going to use the system are involved.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Legacy systems needs to be analyzed<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Once the requirements for front office has been gathered , the next step is the identification of their inputs & outputs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><u>Questions need to be addressed <o:p></o:p></u></span></i></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">a)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">What screens (i/p)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">b)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">How information retrieved<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">c)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">How many customers want to work with system<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: 0in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">d)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">No of users system should accommodate<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">As the project processes functionality list narrows down depending technical boundaries & interaction of the proposed system<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Identification on what must be exported<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">All information of the legacy system to be ready to provide foundation to see how legacy system functionality will conform to CRM functionality.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 45pt; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">NDA (Non Disclosure Agreement) signed between both parties.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><u><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">Prototyping to detailed Proposed Generation<o:p></o:p></span></u></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Hands on work begins<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top: 6pt; line-height: 150%;"><b><i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Objectives<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -48pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Develop some of the key functionality for the customer to examine before the rollout<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -48pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Doing so brings out the amount of difficulty in the achievement of functionality.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Once the prototype is done formal project proposal that states the deliverables, timelines and final costs are written to the client .<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Mid market CRM projects are divided into 4 phases<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Phase1</span></i></b><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">:</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><i style="">Sales Module customization.</i><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The product catalogs, the sales process embedding, the account and contact databases and sales management criteria along with other things are developed.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Phase2</span></i></b><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">:</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><i style="">Marketing Module customization</i><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Process is technically similar to the Sales Module Customizations but related to marketing.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Phase3</span></i></b><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">:</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><i style="">Integration with External Modules<o:p></o:p></i></span></p> <p class="MsoNormal" style="margin-left: 75pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This is a analysis of the existing technology infrastructure and network functionality. This phase identifies the integration points between the legacy systems, the CRM application and customization of other non- CRM applications and systems. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Phase4</span></i></b><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">:</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><i style="">Reporting integration<o:p></o:p></i></span></p> <p class="MsoNormal" style="margin-left: 1in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Reporting becomes important especially when the businesses are scattered across one office. By creating appropriate reports the danger of incorrect decision making is reduced dramatically <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 27pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span><b><o:p></o:p></b></span></p> <p class="MsoNormal"><b><i><span style="font-size: 11pt; font-family: Arial;">Development of Customizations<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Once there are appropriate signoffs on the formal and final proposal document, the next phase is development of customizations. The time length varies with five to seven weeks depending on factors such as:<o:p></o:p></span></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The size of the project.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The complexity of:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The interfaces<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The workflow<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The functions<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The availability of employees/users to work with the team to improve the customizations at a given iteration.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Technical problems unrelated to implementation that affect can be resolved by creating independent environment for development, testing and eventually production.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Midstream workflow and rules changes for the customization, necessitated by changing corporate business processes. This can be managed, but will affect the timetable and the price.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top: 12pt; text-align: justify; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">These are few of the many reasons the project can exceed its anticipated timeline of five to seven weeks.<o:p></o:p></span></p> <ul style="margin-top: 0in;" type="square"><li class="MsoNormal" style="margin-top: 6pt; text-align: justify;"><i style=""><span style="font-size: 11pt; font-family: Arial;">Elasticity of application<o:p></o:p></span></i></li></ul> <p class="MsoNormal" style="margin: 3pt 0in 0.0001pt 1in; text-align: justify; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It includes the ease of customized application<o:p></o:p></span></p> <ul style="margin-top: 0in;" type="square"><li class="MsoNormal" style="text-align: justify;"><i style=""><span style="font-size: 11pt; font-family: Arial;">Assigning task to developers<o:p></o:p></span></i></li></ul> <p class="MsoNormal" style="margin: 3pt 0in 0.0001pt 0.5in; text-align: justify; text-indent: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Assigning right person for right job.<o:p></o:p></span></p> <ul style="margin-top: 0in;" type="square"><li class="MsoNormal" style="text-align: justify;"><i style=""><span style="font-size: 11pt; font-family: Arial;">Replicating the customer site<o:p></o:p></span></i></li></ul> <p class="MsoNormal" style="margin: 3pt 0in 0.0001pt 1in; text-align: justify; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It includes development environment & customer’s site should be identical<o:p></o:p></span></p> <ul style="margin-top: 0in;" type="square"><li class="MsoNormal" style="text-align: justify;"><i style=""><span style="font-size: 11pt; font-family: Arial;">Preparing Project plan<o:p></o:p></span></i></li></ul> <p class="MsoNormal" style="margin: 3pt 0in 0.0001pt 0.5in; text-align: justify; text-indent: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The plan is checklist of tasks assigned to developers and team members.<o:p></o:p></span></p> <ul style="margin-top: 0in;" type="square"><li class="MsoNormal" style="text-align: justify;"><i style=""><span style="font-size: 11pt; font-family: Arial;">Customer involvement<o:p></o:p></span></i></li></ul> <p class="MsoNormal" style="margin: 3pt 0in 0.0001pt 0.5in; text-align: justify; text-indent: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It includes the customer response for the customizations undertaken.<o:p></o:p></span></p> <ul style="margin-top: 0in;" type="square"><li class="MsoNormal" style="text-align: justify;"><i style=""><span style="font-size: 11pt; font-family: Arial;">Change management<o:p></o:p></span></i></li></ul> <p class="MsoNormal" style="margin: 3pt 0in 0.0001pt 1in; text-align: justify;"><span style="font-size: 11pt; font-family: Arial;">If changes are requires a clear change management process has to be in place so that the contractors and the customer can accept the changes.<o:p></o:p></span></p> <ul style="margin-top: 0in;" type="square"><li class="MsoNormal" style="margin-top: 6pt; text-align: justify;"><i style=""><span style="font-size: 11pt; font-family: Arial;">Routinize<o:p></o:p></span></i></li></ul> <p class="MsoNormal" style="margin: 3pt 0in 0.0001pt 1in; text-align: justify;"><span style="font-size: 11pt; font-family: Arial;">Finally the data routines are to be written. Writing data routines using CRM toolkit can save days of effort and manual entry. <o:p></o:p></span></p> <p class="MsoNormal"><b><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal"><span style="font-size: 15pt; font-family: "Monotype Corsiva";">Power User Beta Test and Data Import<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top: 6pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The main purpose is to make sure the basic system works. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-top: 6pt; line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Major features:<o:p></o:p></span></i></b></p> <ul style="margin-top: 0in;" type="square"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It involves finding the systemic discrepancies that crop up when the customizations are moving to completion and the data migration is being prepared.<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">To create testing environment at the site.<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The success or failure and strengths and shortcomings determine what kinds of backup resources, procedural automation is needed.<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">After successfully installing test data import is done as the system has to be a full-scale test run to identify the usability and accuracy of data. Customer involvement is necessary.<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Finally before rollout a consistency check for everything from look and feel of the screens to is performed.<o:p></o:p></span></li></ul> <p class="MsoNormal"><span style="font-size: 11pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><u><span style="font-size: 15pt; font-family: "Monotype Corsiva";">Training<o:p></o:p></span></u></p> <p class="MsoNormal" style="margin-top: 6pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Training time depends on no. of users and available facilities. It consists of:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 3pt;"><i style=""><u><span style="font-size: 11pt; font-family: Arial;">Basic training<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This training is run by the vendor considering the most cost effective. <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 81pt; text-indent: -45pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Example: To send users to <st1:state st="on"><st1:place st="on">Arizona</st1:place></st1:state> for training includes the cost of training plus the cost<span style=""> </span>of hotel, food, airfare and other incidentals.<o:p></o:p></span></p> <p class="MsoNormal"><i style=""><u><span style="font-size: 11pt; font-family: Arial;">Customization Training<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This training is done on the employees engaged in the project for making them familiar with the system.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The internal project team cost is taken and ordinary labor costs.<o:p></o:p></span></p> <p class="MsoNormal"><i style=""><u><span style="font-size: 11pt; font-family: Arial;">Documentation<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 0.5in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">The vendor or consulting company’s implementation team has full responsibility to provide documentation on the customized system.<o:p></o:p></span></p> <p class="MsoNormal"><i style=""><u><span style="font-size: 11pt; font-family: Arial;">Additional training<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin-top: 6pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>Two highly recommended courses are:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Train the trainer:</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> This implies whomever send to this course will be one who will train the user on your staff as it saves time as well as money.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; line-height: 150%;"><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Integrator Course:</span></i><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"> This includes to teach staff how to make own customizations.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><u><span style="font-size: 15pt; font-family: "Monotype Corsiva";">Rollout and System Hand-off<o:p></o:p></span></u></p> <p class="MsoNormal" style="margin: 6pt 0in 0.0001pt 75pt; text-indent: -57pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Final Phase as well as Delicate & Huge task<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -57pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It’s the time when the production environment has to be installed at the site<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 75pt; text-indent: -57pt; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">If any problem occurs:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Þ<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Legacy system has to be shutdown<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Þ<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Conversion of data into the format of SalesLogix or PeopleSoft or Siebel databases likes Oracle, MS SQL Server7.0, DB, Interbase<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Þ<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Powered up new system<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -1.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Usually occurs on a weekend for minimal disruption<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -1.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">After completion of Data Migration tools are thrown away<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -1.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Remote user & Satellite office preparation are also significant part of rollout<o:p></o:p></span></p> <ul style="margin-top: 0in;" type="square"><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Differs according to different software & methodologies<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Depends on individual company & scale of project<o:p></o:p></span></li></ul></ul> <p class="MsoNormal" style="margin-top: 0.25in; line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Following procedure is followed<o:p></o:p></span></u></i></p> <ol style="margin-top: 0in;" start="1" type="1"><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Remote user gets the copy of general database for customization<o:p></o:p></span></li><li class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Guided through the use of system by trained implementation personnel<o:p></o:p></span></li></ol> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Used to increase overall comfort level<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Major Features:<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -1.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">This production environment is different from beta environment<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -1.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Developer stays onsite to deal with unexpected problems<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -1.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Data Synchronization is a problem with remote users<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -1.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">§<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Can be solved very quickly using data synchronization engines<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">Ongoing Support, System Optimization, and Follow-up<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top: 6pt; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">It’s an optional process because:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Þ<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Not all companies follow through on support after rollout<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Þ<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Small companies have limited ability to provide post-implementation maintenance & support<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Importance</span></i></b><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">:<o:p></o:p></span></i></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -1.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Level of service is needed, so it’s wise to arrange for post-implementation support<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -1.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Incurring cost is better rather than incurring systemic failure<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -1.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Implementation partner has some responsibilities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -1.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Must be ready to provide customer with rapidly turned-around support on demand<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><i style=""><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Activities that to be performed:<o:p></o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -1.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Contact customer to make sure they are happy & functioning<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2in; text-indent: -1.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Occasional onsite assessment is necessary:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2.5in; text-indent: -1.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">-<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">To carry out new procedures used in system<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 2.5in; text-indent: -1.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">-<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Allows the customer to get maximum benefit from system<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><i style=""><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Caution to be taken<o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Ö<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Keep the database compact<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Ö<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Data importing should be minimized<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Ö<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Prepare in advance with more machine power for growth<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.75in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Symbol;"><span style="">Ö<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Ensure that customization shouldn’t be overwritten with the update’s installation<o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><b><i><u><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">Questions:<o:p></o:p></span></u></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">1.<span style=""> </span>Describe in brief the different phases involved in Implementing CRM<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">2.<span style=""> </span>How the different team members of vendor team and give briefly the<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">roles played by each member?</span><span style="font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">3.<span style=""> </span>How the different team members of customer team and give briefly and <o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style=""> </span>the roles played by each member?</span><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">4.<span style=""> </span>What are the factors involved in Development of Customizations?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">5.<span style=""> </span>Explain the main purpose of Power use beta test and data import.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">6.<span style=""> </span>Explain the importance of training.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">7.<span style=""> </span>Explain the term Rollout in CRM.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">8.<span style=""> </span>What are the features of rollout?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><span style="">9.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; line-height: 150%; font-family: Arial;">What is the importance of ongoing support in implementing CRM & explain the various activities carried out by Implementation partner. <o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><span style=""> </span><b style="">CHAPTER 7<span style=""> </span><o:p></o:p></b></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><span style=""> </span><b style="">Application Service Provider<o:p></o:p></b></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;"><o:p> </o:p></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 14pt; line-height: 150%;">Syllabus :</span>–</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Introduction to ASP,</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style=""> </span>Who are ASP’s, their role and function, </p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Advantages and disadvantages of implementing ASP.</p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u>Overview<o:p></o:p></u></b></p> <p class="MsoNormal" style="line-height: 150%;">Most<span style=""> </span>small to medium businesses could be benefited by the ASP’s .ASP’s outsource the “low-value” work allowing the smaller companies to focus on the limited resources</p> <p class="MsoNormal" style="line-height: 150%;">on more strategic initiatives to drive the advantage.</p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;"><u><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">Introduction to ASP</span><o:p></o:p></u></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u>ASP -</u> </b>Application Service Provider is a company that hosts a software application and rents it out for monthly fees</p> <p class="MsoNormal" style="line-height: 150%;"><i style="">Basic Value Proposition<o:p></o:p></i></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><b style=""><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></b><!--[endif]-->Outsource the headaches and expenses related<span style=""> </span>to managing<span style=""> </span>a business application ,thereby allowing the<span style=""> </span>customers to free up the resources for more strategic initiatives</p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><b style=""><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></b><!--[endif]-->enable its customers to conserve capital by paying a monthly service instead of huge sum upfront.</p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;">Most companies cannot afford to implement the levels of redundancy, reliability and security. By using ASP even a small company can get access to leading business applications and<span style=""> </span>often world class information system infrastructure.</p> <p class="MsoNormal" style="line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="line-height: 150%;"><b><u><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";"><span style=""> </span>5-> Advantages<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u>Rapid Implementation <o:p></o:p></u></i></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">ASP’s implement the same products on the same platform over and over again. This makes them extremely proficient at this task.</p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u>Lower Cost of entry and ownership <o:p></o:p></u></i></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">This enables the customers to defer the large capital expenditure traditionally required to bring the applications on line </p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u>Reduced people headaches<o:p></o:p></u></i></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">Outsourcing a customers IT department would reduce the requirement of IT people needed to manage the application.</p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u>Availability<b><span style=""><o:p></o:p></span></b></u></i></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">Most Asp’s advertise 24/7/365 uptime for their customers application – online all the time, typically backed by service level agreement (<st1:place st="on">SLA</st1:place>).</p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u>Scalability<o:p></o:p></u></i></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">The very nature of Asp business requires that they are high performance scalable technologies. ASP‘s are developed with scalability on mind.</p> <p class="MsoNormal" style="line-height: 150%;"><b><u><span style="font-size: 15pt; line-height: 150%; font-family: "Monotype Corsiva";">4-> Disadvantages<o:p></o:p></span></u></b></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u><span style=""> </span>Limited choices<span style=""><o:p></o:p></span></u></i></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">ASP’s typically provide limited number of brands. They are forced to do this if they are going to be able to produce repeatable, scalable results.</p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u>Integration with other applications<o:p></o:p></u></i></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">Hosting the ASP application outside the enterprise, integration with other enterprise applications become challenging.</p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><u>Security<o:p></o:p></u></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">For all practical data held in ASP is arguably safe than data held in the enterprise because ASP’s goes to great extent to ensure security and protect information in a multi-tenant environment. Since the data is located offsite the data is outside the direct sphere of control.</p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 1.5in; text-indent: -0.5in; line-height: 150%;"><!--[if !supportLists]--><span style="font-family: Wingdings;"><span style="">Ø<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><i style=""><u>Connectivity</u><o:p></o:p></i></p> <p class="MsoNormal" style="margin-left: 1.5in; line-height: 150%;">When using a ASP telecom company and many others variables come in to picture which means customer is 100% at their mercy.</p> <p class="MsoNormal" style="line-height: 150%;"><u><o:p><span style="text-decoration: none;"> </span></o:p></u></p> <p class="MsoNormal" style="line-height: 150%;"><b style=""><u>Questions<o:p></o:p></u></b></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><b style=""><span style="">4)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></b><!--[endif]-->Write a short note on the<span style=""> </span>ASP ?.</p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><b style=""><span style="">5)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></b><!--[endif]-->Give the role played by ASP and what is its function?.</p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in; line-height: 150%;"><!--[if !supportLists]--><b style=""><span style="">6)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></b><!--[endif]-->Give the advantages and disadvantages for ASP?</p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; line-height: 150%; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; line-height: 150%;"><span style="font-size: 11pt; 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<br /></p> <p class="MsoNormal" style="text-align: justify;"><o:p> </o:p></p> <p class="MsoNormal" style="text-align: justify;"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Slide 19.12<span style=""> </span>(choose all the three options listed in the slide): default Conflict Resolution</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Overwrite the Object definition in the repository</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Merge the Object definition from the archive file with the defn in the repository</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Do not Import the obj defn from the archiove file</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Slide 19.12<span style=""> </span>(choose all the three options listed in the slide): Individual Resolutions in case of Import conflicts</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->File</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Merge</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Repository</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Slide 20.3: Which tags does Siebel Template File Contain?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Standard HTML Tags and Siebel Specific Tags</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Slide 23.4: Which Class is used for List and Form Applets?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->CSSFrameList and CSSFrame</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">5.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Slide 23.4: What is C++ class used for?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Specifies class the used at run time for the applet</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">6.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How do you move a mobile client?<span style=""> </span>Answer in Slide number<span style=""> </span>52.13</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Notify the mobile client to synchronize</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Verify Transaction merge has been done and inbox empty</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Extract Siebel database on new Siebel Server</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Delete Docking folder on old Siebel Server</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">7.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Deactivating an mobile client.<span style=""> </span>Answer in Slide 52.16</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Bring down Transaction Processor and Router</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Set End date for mobile client (Siebel Remote Admin-<span style="font-family: Wingdings;"><span style="">à</span></span> Mobile Clients)</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->And Bring up Transaction Processor and Router</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">8.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Where will you see the conflicts in remote. </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans :<span style=""> </span>User Preferences -> Remote Status</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">9.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Which applet does not have a business component associated ? </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: Model HTML Applet</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">10.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->In a screen, there is a List Applet at the top and a Form Applet at the bottom, How many business components can this view have? </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans:<span style=""> </span><b style="">May</b> <b style="">have</b> two business components </p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">11.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->In a view, there is a Account Form applet at the top and an opportunity list applet.<span style=""> </span>Select one of the option. </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans:<span style=""> </span>Account will be parent business component and Opprotunity will be child business component.</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">12.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What is not true related to “Locking projects locally” ? </p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">13.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Where do you store person related data?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->S_CONTACT</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">14.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Which is not a child object of business component among the following?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: Link</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">15.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What is the use of Sieber Service Owner account?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol; color: blue;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="color: blue;">To run services for Siebel and enterprise server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">16.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Question 21 from Study Guide: Ken Fisher has several positions, including Service Representative, Service Leader, and Support Engineer. His primary position is Support Engineer. How should Ken change his position to Service Representative after he logs in?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 11pt; font-family: Arial;">Select View </span><span style="font-size: 11pt; font-family: Wingdings;">? </span><span style="font-size: 11pt; font-family: Arial;">User Preferences </span><span style="font-size: 11pt; font-family: Wingdings;">? </span><span style="font-size: 11pt; font-family: Arial;">Change Position</span><span style="font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">17.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What kind of access control is for “My Opportunities” view?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: Position Based</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">18.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->One list applet can take data from___________ </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style=""> </span>(Ans: many columms and many tables) </p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">19.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->When will you use Multi Value Group in Parent Applet?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->To display the child records associated with a parent record</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">20.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->EService is which kind of application?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: Customer Application</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">21.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How do you get the foreign key for a base table?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style=""> </span>(Ans: In tools, Query for foreign key table in columns)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">22.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What is true about Standard Extension Column?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style=""> </span>Ans: Starts with X_.</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">23.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What does an Assignment Manager NOT do</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style=""> </span>Ans: It checks the records for future assignment</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">24.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->When do you register Web Template? </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: When you create a new template file</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">25.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How can you change the application name that appears on the login dialog for mobile client?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: Change the Splash text property in the configuration file</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">26.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Options for a<span style="color: blue;"> question are Single Organization, Multi Organization, <st1:city st="on"><st1:place st="on">Enterprise</st1:place></st1:city> </span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Answer is <st1:city st="on"><st1:place st="on">Enterprise</st1:place></st1:city> (Refer to slide 34.8 for details)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">27.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Which is the advantage of synchronizing frequently?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(Ans. Do not select Modem Speed)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">28.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Slide 1.4 (Question on account definition)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">29.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Which product is not in ISS. </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(Select the answer other than ePricer, eConfigurator, eAuction, eAdvisor, eSales – These are the five products in Interactive Selling Suite)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">30.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Drill down on <st1:place st="on">Opportunity</st1:place> – Owner field takes to Employee</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">31.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What is the access control for “All Across Organization” – </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: “All”.</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">32.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Slide 34.8<span style=""> </span>Multiple access control and view mode</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">33.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Where will you <b style="">not</b> find <swe:> tag?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: In applet web templates</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">34.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Questions from slides 13.19, 23.4, 35.9, 36.1, 36.5, 39.8, 39.11, 50.5, 51.18, 52.10, 52.12, 52.13, 51.16, 51.17</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">35.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What does the Rule Set do? </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: Creates query for Search</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">36.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Which is a monitor event?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: Action Set</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">37.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Questions from slides Slide </p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">38.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Glossary/Help navigation</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Help-<span style="font-family: Wingdings;"><span style="">à</span></span> Index-<span style="font-family: Wingdings;"><span style="">à</span></span> Contents --<span style="font-family: Wingdings;"><span style="">à</span></span> ‘M’</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">39.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->From the .ifb file displayed (IMPORT), find out which base table will be loaded after running the EIM task.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(Ans: S_PROD_INT)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">40.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->From the .ifb file displayed(DELETE MATCHES), find out records that will be deleted after running the EIM task.</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(Ans: whichever has the word “Printer”)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">41.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Question 15 from Study Guide.<span style=""> </span>(small change.<span style=""> </span>Select the configuration file instead of SWE)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">42.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Workflow/Assignment: What is not in the simulator?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(wait, subprocess....)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">43.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Which type of applet retrieves one record? (form, list, details...) </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Form</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">44.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Use of flat tab query</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->To find out object definition when parent not known</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">45.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How many BC does applet refers to?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->One</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">46.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Service and Action has __________ relation</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(1:m)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">47.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Steps for creating database</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">48.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Steps for creating developer</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">49.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Join Specs question from Certification Guide: Which of the following is NOT true of the Join Specification object type?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->The Join Specification specifies the table to be joined</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">50.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Dataimp.exe usage</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Flat file to EIM tables</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">51.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Primary Id in MVG</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->To retrieve the parent record and primary child record in the same query</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">52.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What is the characteristics of MME</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(common architecture, less than 100 users etc)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">53.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Siebel call center is ________type of application</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(employee)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">54.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Slide 1.3,1.4</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(Siebel eBusiness <st1:city st="on"><st1:place st="on">Enterprise</st1:place></st1:city> is Integrated Product suite, Build on common arch)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">55.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Logical grouping of business entities </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Screen</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">56.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Which is not a component group component</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Workflow management</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">57.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How to edit .swt file?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->using web editor</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">58.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What user profile propertires are retrieved from database?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Ans: persistence parameters -Persistence Level, persistence frequency</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">59.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How do you control the behavior of user</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->personalization (Action sets)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">60.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What does show drop down displays?</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">61.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Configuring view</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">62.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Installation sequence of Siebel</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Database, File System, Gateway, <st1:city st="on"><st1:place st="on">Enterprise</st1:place></st1:city> and Siebel, IIS</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">63.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Large application installation doe not needs?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Siebel Domain Server</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">64.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How web server handles Siebel requests?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Passes the http request to SWSE</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">65.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What component uses data manager?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Object Manager</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">66.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Application level object definitions found in?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(.srf)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">67.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Pre-installation tasks?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Prepare for installation (Identify the machines for installing servers)</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Create Operating System accounts</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Install Database (third party RDBMS)</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Create Siebel File System</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">68.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Workflow component group </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Generate Triggers, Workflow Monitor Agent, Workflow Action Agent, Workflow Process Batch Manager, Workflow Process Manager</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">69.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Navigation for giving the responsibility to users</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->View-<span style="font-family: Wingdings;"><span style="">à</span></span>Sietmap<span style="font-family: Wingdings;"><span style="">à</span></span> Application Administration-<span style="font-family: Wingdings;"><span style="">à</span></span> Responsibilities</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">70.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Advantages of authentication</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">71.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Problem on Assignment Manager comparison criteria</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">72.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What are Primary Position privileges?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Assign another primary position</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Merger records</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Delete records</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Forecasting</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">73.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->create an organization </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Setting organization flag to ‘Y’ in the division record</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">74.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Catalogs don’t have master data attached.<span style=""> </span>T/F</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->True</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">75.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What suffix is used for Foreign key field<span style=""> </span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Id</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">76.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What is the best practice for sort specs?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Columns selected from same table</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">77.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How do you invoke COMPARE</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Tools--<span style="font-family: Wingdings;"><span style="">à</span></span> Compare Objects (Options: Selected, Selected vs. Repo, Selected vs. Archive, Archive vs Archive) </p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">78.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What does check-in do?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Copies obj defn to the server</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Releases lock on Server and on client</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">79.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->In which circumstance u create new BC?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->When BC has to used twice in the BO</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->No siebel supplied object definition</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->You need to use a table already used by Siebel-supplied Business Component definition, but for an entirely different purpose.</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">80.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->TXn. Router.<span style=""> </span>What does it do?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Generates TXN file for each mobile client and copies to respectice docking/outbox</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">81.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Internationalization advantages</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style=""> </span>different repos for each language</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">82.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->If no views for the screen, that screen tab wont’ displayed in the screen bar.<span style=""> </span>T/F </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style=""> </span>True</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">83.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How do you change the sequence of screen tab</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->By putting the sequence in the application-<span style="font-family: Wingdings;"><span style="">à</span></span>Page tabs in tools</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">84.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What is logical extension table of S_ORG_EXT </p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->S_BU</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">85.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What are the parameters u set for 1:M link?</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify;">For 1:M link</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Destination Field</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Name</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Source Field</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:city st="on">Parent</st1:city> <st1:state st="on">BC</st1:state> and <st1:place st="on"><st1:city st="on">Child</st1:city> <st1:state st="on">BC</st1:state></st1:place></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify;">For M:M, the additions properties to be set are</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Inter Child Column</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Inter Child Delete</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Inter Parent Column</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Inter Table</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">86.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Static picklist copies the value.<span style=""> </span>T/F<span style=""> </span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->True</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">87.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->MLOV should be bounded <span style="color: blue;">(Ans.)</span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">88.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->How do you propagate applied changes?</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">89.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Service representative wants to see Opportunities.<span style=""> </span>Which access control u will use?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Position Based</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">90.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What are two visibility parameters you set in the BusComp View Mode?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Owner Type</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Visibility Field</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">91.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Can Manager and User share same view? T/F<span style=""> </span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->True</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">92.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->What is the bad Siebel configuration method?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Using SQL statements</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">93.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Something related to Sub-Process (What is subprocess?)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">94.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Which is the monitored event?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(Action sets etc.)</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">95.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Conflict.<span style=""> </span><span style="color: blue;">MRG:System conflict Resolution = client wins</span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">96.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Dynamic assignment context and usage</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">97.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->Field level changes were tracked in which table?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->(S_DOC_TXN_LOG )</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">98.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->When does client db gets initialized?</p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->First time and Ongoing</p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">99.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]-->Query/Re-Query<span style="" lang="EN-AU"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">100.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Between Activity and Service Request which is always assigned to one user?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Service Request<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">101.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">SWSE installation steps<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Eappsweb.exe<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">IIS<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">102.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Which position in on the team will be assigned to the user who created record?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Primary<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">103.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Internal Authentication – What r valid 3 steps?<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">104.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Parent/Child BC – In the context of Business Object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">105.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">S_Party_Per<span style=""> </span>relates which party entities (16.8) ?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">UserList-Users<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Employee-Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Access Group-Members<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">106.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Constraints for modifying BC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Set upgrade ancestor <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Don’t delete unused cols.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">107.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Which component must be running to ensure remote client to funcn properly<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Syncronization Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">108.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">When do u register web template<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">First time referenced to the object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">109.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU"><swe> used in ________<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">View web template <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">110.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">What does history menu shows<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Screen and views: field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">111.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">If you Drilldown from Opportunities (Owner Field) to Employee List View.<span style=""> </span>Which needs to be set<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Owner field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Source field as employee<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Destn Business Component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">View as Employee List View<span style=""> </span>Ans: B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">112.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Only sales rep can access personal data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Wrong<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">113.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Localization: Features to support local specific things<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Tools-</span><span style="font-family: Wingdings;"><span style="">à</span></span><span style="" lang="EN-AU"> Language Mode<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">114.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Process to include assignment process into workflow<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Business Service<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">115.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Most Important in assignment rule---<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;" lang="EN-AU"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Highest Score<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="" lang="EN-AU"><span style="">116.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Rules condition me.country = <st1:country-region st="on"><st1:place st="on">USA</st1:place></st1:country-region> What does this mean by this?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-family: Symbol;"><span style="">·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="" lang="EN-AU">Contract Address in <st1:country-region st="on"><st1:place st="on">USA</st1:place></st1:country-region></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-36633981601547082492008-08-04T21:03:00.010-07:002008-12-22T20:24:40.295-08:00Siebel Consolidated Questions Bank 10<meta equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///D:%5CDOCUME%7E1%5Cshesu04%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C02%5Cclip_filelist.xml"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:smarttagtype><!--[if gte mso 9]><xml> <o:documentproperties> <o:author>support</o:Author> <o:version>11.9999</o:Version> </o:DocumentProperties> </xml><![endif]--><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:punctuationkerning/> <w:validateagainstschemas/> <w:saveifxmlinvalid>false</w:SaveIfXMLInvalid> <w:ignoremixedcontent>false</w:IgnoreMixedContent> <w:alwaysshowplaceholdertext>false</w:AlwaysShowPlaceholderText> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:dontgrowautofit/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:latentstyles deflockedstate="false" latentstylecount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:Wingdings; 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mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">230.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">How can Web Template Explorer be invoked in Siebel Tools</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Tools – Web Template Explorer</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">View – Options – Web Explorer</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">View – Toolbars – Web Template Explorer</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">View – Windows – Web Templates Window</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">D<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">231.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which 3 steps are required for Template Files?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Registering</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Compiling</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Binding</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Associating</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">ACD<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">232.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which one is not a valid type of Template?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Web Page Template</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Screen Template</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">View Template</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Applet Template</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">B<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">233.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which one in followings is not an example of Web page Template?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Content Pages</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Login Pages</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Error Pages</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Container Pages</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">A<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">234.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which one in followings is not a valid Type property for Applet Web Template?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Base</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Edit</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Form</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Query</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">C<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">235.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Item Identifier in Web Page Items is the id attribute value in the _______.</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">swe:item tag</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">swe:page tag</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">swe:pageid tag</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">swe:pageitem tag</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">D<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">236.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which frame is not a part of Container Page: Employee Application</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Banner Frame</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Content Frame</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Screenbar Frame</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">View Frame</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">D<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">237.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which one is not a part of application-level menus?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">View</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">File</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Window</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Help</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">C</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">238.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which two are not parts of Siebel Application Toolbar?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">History Menu</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Show drop-down list box</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Dashboard</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Favorites</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">BD</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle"><span style="font-size: 10pt; font-family: Arial;">Note</span><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">: Siebel Application Toolbar appears in Employee Application only.<o:p></o:p></span></p> <p class="MsoSubtitle"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">239.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Where does Dashboard Toolbar appear in Siebel Tool?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Application – Toolbar</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Project - Toolbar</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Application – Application Find - Toolbar</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Toolbar</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">D<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">240.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">How does a particular screen come under view – Sitemap in application? By Setting value in</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Screen – Screen View – Viewbar Text Property</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Screen - Screen View – Menu Text Property</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Application - Page Tab – Text Property</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Application – Screen Menu Item – Text Property</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">D<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">241.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Select two, which don’t come under setting up a developer steps?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Install appropriate server and client software</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Create the developer</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Initialize server database schema</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Generate the local database template</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Extract the server database</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">CE<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">242.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Select two, which don’t come under setting up a developer steps?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Install appropriate server and client software</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Create the developer</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Initialize server database schema</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Generate the local database template</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Extract the server database</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">CE</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">243.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which is not a way to verify tools client after its installation?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Inspect directory</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Verify SSEsetup.log file</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Verify application launch and database connection</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Verify SSDsetup.log file</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">B</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">244.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">How does a developer can be registered as a mobile client? By navigating</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Application Administration - Mobile Client</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">User Administration – Mobile Client</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Siebel Remote Administration – Mobile Client</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Siebel Anywhere Administration – Mobile Client</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 21pt; text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">C<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">245.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which one in the followings is a valid way to verify after generating Local DB Template?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Look in <siebel>\DOCKING\<username></span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Look in <siebel>\*****.ldf file</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Look in <siebel>\DBTEMPL\<username>\***.dbf file</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Look in <siebel>\DBTEMPL\****.mdf and ****.dbf files</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle"><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p><span style="text-decoration: none;"> </span></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">D<o:p></o:p></span></p> <p class="MsoSubtitle"><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p><span style="text-decoration: none;"> </span></o:p></span></p> <p class="MsoSubtitle"><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p><span style="text-decoration: none;"> </span></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">246.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which two are not valid uses of “<i>Get</i>”?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">To populate newly initialized local database.</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">For locking project on server repository</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">To refresh a read only project in a local repository</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">For locking project on local repository<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">BD<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">247.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which are valid uses of “Check In”? (Select 3)</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Copies project definition from server to local repository</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Release lock on server and local copies of projects</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Replaces versions of checked out object definitions with new versions and unlock projects </span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Copies object definitions form local to server repository</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">BCD<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">248.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which two are outcome of “Undo Check Out” process?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Release lock on server</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Release lock on local</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Retains lock on server</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Retains lock on local</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">AD<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">249.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Which of the following change the System Management Parameters<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">A<span style=""> </span>Workflow Manger<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">B. Assignmnet Manger<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">c. Action Sets<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">d. Rule Sets<o:p></o:p></span></p> <p class="MsoSubtitle" style="text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;"><span style="">250.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">Following is correct about Siebel Web Templates<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">Choose Siebel Web Object<span style=""> </span>and use Applet web template editor.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">A view template can only be associated with two teplates<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">Applet and web templates have one to one relationship<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">251.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Related list applets and form applets which represent a functional business area are represented by<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Screen<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">View<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Businsess object<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Business component<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">B<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">252.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Global deployment of Siebel Web Archtecture should have (Choose three)<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Multiple Siebel web server extensions<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Multiple Siebel Servers<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Multiple Gateway servers <o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Multiple Domain Severs <o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Siebel File System<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">BDE<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">316.How do you change the sequence of screen tabs .<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style=""> </span>They will give you the picture and then suggest to you options as to how is done in the tools.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">253.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">When do you create a business component not using the existing<span style=""> </span>standard business component.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">a.When you create a Custom extension table and there is no Siebel Object def.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">b. When you want to use 1:1 extension table.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">c. When you want to represent the same data of the business Component as master child.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">d. When two applets represent the same, business component<o:p></o:p></span></p> <p class="MsoSubtitle" style="text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">254.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">eService is a customer application.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">255.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">BusComp View mode implies access control is applicable to business component (Statement gives answer as well)<o:p></o:p></span></p> <p class="MsoSubtitle" style="text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">256.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Which contains place holder for the Applet View template.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">257.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Which is True for Context Views<o:p></o:p></span></p> <p class="MsoSubtitle" style="text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">a.Nothing is called as context views<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">b.The views<span style=""> </span>is defined in<span style=""> </span>show drop down and view tabs is differentiated by context view.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">c.This is defined in<span style=""> </span>Business component component properties.<o:p></o:p></span></p> <p class="MsoSubtitle" style="text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style=""> </span><span style=""> </span>B<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">258.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">When comparing the parent and child objects<span style=""> </span>what are the things can be performed.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">259.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Setting the time is localization.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">323.Accessing the Help contents starting with M<span style=""> </span>is application is<span style=""> </span>HELP </span><span style="font-size: 10pt; font-family: Wingdings; color: black; text-decoration: none;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"> Contents<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">324.How the <st1:place st="on">Mobile</st1:place> client<span style=""> </span>.cfg<span style=""> </span>updates automatically when it<span style=""> </span>is deleted from one siebel server.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">325.Which field in the<span style=""> </span>.cfg<span style=""> </span>identifies the<span style=""> </span>secret code between the<span style=""> </span>eapps .cfg<span style=""> </span>and the<span style=""> </span>application .cfg file.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">326.Which delete operation deletes the<span style=""> </span>Foreign key reference<span style=""> </span>from<span style=""> </span>of the child<span style=""> </span>records. Cascade </span><span style="font-size: 10pt; font-family: Wingdings; color: black; text-decoration: none;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"> Clear<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">327.What is the Multivalue<span style=""> </span>index fields<span style=""> </span>for the 1:M<span style=""> </span>Extension Tables<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 117pt; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Type,Name<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 117pt; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Type, Name<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 117pt; text-align: justify; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Type,Name, PAR_ROW_ID<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify; text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">C<o:p></o:p></span></p> <p class="MsoSubtitle" style="text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style=""> </span>328.How do we set the difference between<span style=""> </span>My contacts View and My Personnal Contacts view.<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 0.5in; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-align: justify;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p><span style="text-decoration: none;"> </span></o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com1tag:blogger.com,1999:blog-7226153749720937696.post-47241918480143934592008-08-04T21:03:00.009-07:002008-12-22T20:24:40.295-08:00Siebel Consolidated Questions Bank 9<meta equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///D:%5CDOCUME%7E1%5Cshesu04%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C02%5Cclip_filelist.xml"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:smarttagtype><!--[if gte mso 9]><xml> <o:documentproperties> <o:author>support</o:Author> <o:version>11.9999</o:Version> </o:DocumentProperties> </xml><![endif]--><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:punctuationkerning/> <w:validateagainstschemas/> <w:saveifxmlinvalid>false</w:SaveIfXMLInvalid> <w:ignoremixedcontent>false</w:IgnoreMixedContent> <w:alwaysshowplaceholdertext>false</w:AlwaysShowPlaceholderText> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:dontgrowautofit/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:latentstyles deflockedstate="false" latentstylecount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:SimSun; 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font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">260 Siebel application is characterized by 3 distinct layers<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Data Presentation<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Business Logic<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Data Hiding<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Data Storage<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">ABD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">231.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel architecture consists of, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">RDBMS<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Web Client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application Servers<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Siebel Service<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">ABC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">232.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">One enterprise server can have only one, <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Database server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Component server tasks<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">233.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Function of Web Server, Choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Routes requests to the appropriate Siebel Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Identifies and passes Siebel request to the Siebel server (SWSE)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Passes completed HTML application pages back to browser<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">234.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Image cache consists of,<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Images published to web server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Allows parallel download<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">All of above<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">235.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Functionality of Gateway server, Choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Logically grouping Siebel servers<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Name Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Connection Brokering<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: black;">BC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">236.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Gateway server is NOT used by _______ clients, Chose that apply<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:city st="on"><span style="font-size: 10pt; font-family: Arial; color: black;">Mobile</span></st1:city></st1:place><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Dedicated<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Handheld<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Web<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 21pt;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">237.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Runs as Windows Services<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Siebel Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Gateway Server</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:city st="on"><span style="font-size: 10pt; font-family: Arial;">Enterprise</span></st1:city></st1:place><span style="font-size: 10pt; font-family: Arial;"> Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Database Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">AB<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">238.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Some of the server components, Choose that apply<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Synchronization Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Communications Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">File System Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Workflow Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red;">AC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">239.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Gateway server configured and installed as part of the first Siebel server install <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">True<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: red;">False<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">240.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Object Manager process data at what levels (Choose 3)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Business Object layer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">SWSE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">UI Layer (SWE)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Data Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial; color: red;">ACD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">241.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Database server is accessed by<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Database File System<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Data Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">242.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel File system contains, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Product literature<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Opportunities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Activities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Sales Tools<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Presentations<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">ADE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">243.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Different types of servers used, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Siebel Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">DB server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Web Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: black;">ACD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">244.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Recommended LAN for Siebel Server should be,<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Low Speed LAN<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Medium Speed LAN<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">High Speed LAN<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Very High Speed LAN<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">245.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All clients connect through SWSE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">True<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">False<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">246.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Dedicated client is NOT directly connected to database server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">True<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">False<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">247.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">For web and wireless client connection state is stored on<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:city st="on"><span style="font-size: 10pt; font-family: Arial;">Enterprise</span></st1:city></st1:place><span style="font-size: 10pt; font-family: Arial;"> Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Gateway Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Siebel Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Database Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">248.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Object manager is an engine for Siebel, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Builds a Siebel application at runtime<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Executable file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Supports multiple users<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Single and Reusable</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">ACD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">249.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Initialization settings for the object Manager can be through<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: red;">.</span><span style="font-size: 10pt; font-family: Arial; color: black;">cfg<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">.srf<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Component Parameter<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Gateway server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:city st="on"><span style="font-size: 10pt; font-family: Arial;">Enterprise</span></st1:city></st1:place><span style="font-size: 10pt; font-family: Arial;"> server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">AC<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">250.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Following clients obtain initialization settings exclusively from Configuration file, choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Mobile web client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Dedicated Client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Handheld Client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Wireless Client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">ABC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">251.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">_________ file extension invokes SWSE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">.swse<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">.cfg<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: red;">.swe<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">.ifb<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">252.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Following Clients have Local database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:city st="on"><span style="font-size: 10pt; font-family: Arial; color: black;">Mobile</span></st1:city></st1:place><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Handheld</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Dedicated<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Wireless<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">AB<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">253.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which are valid <i>Type</i> property for an applet? (Choose 3)</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Pick List<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Generic<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Detail<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Association List<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">ACD<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">254.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which two types of <i>Severity</i> come under Validation Options?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Error</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:city st="on"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Normal</span></st1:city></st1:place><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Warning</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">High</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">AC</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">255.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which is extension of Archive File?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">.srf</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">.dat</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">.dx</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">.sif</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">D</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">256.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which are two ways to add a project into archive?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Right click on project and select <i>Add to Archive</i></span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Select project and go to <i>View – Options – Add to Archive</i></span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Select project and go to <i>Tools – Add to Archive</i></span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><i><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">AC</span></i><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">257.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which are 3 ways to compare Object definition and another one?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">In current local repository</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">In archive file</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">In current local archive file</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">In repository on server</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">ABD</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">258.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">How can developers can back up local work (choose 3)</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Copying repository data</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Using archive file to back up repository data</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Checking in projects into the server</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Copying the server database (.dbf)</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">Copying the local database (.dbf)</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">BCE<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">259.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">Which one of the following can’t be changed in .cfg for customizing an application</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">RepositoryFile</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">ApplicationTitle</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">ApplicationName</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">ApplicationSplashText</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red; text-decoration: none;">C<o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">260.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">In which directory Style sheets are stored in client application?</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">BIN\enu\FILES</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">PUBLIC\enu\CSS</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; text-decoration: none;">PUBLIC\CSS</span><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">PUBLIC\enu\FILES</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> <p class="MsoSubtitle" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black; text-decoration: none;">D</span><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p></o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-46567515636827450762008-08-04T21:03:00.008-07:002008-12-22T20:24:40.295-08:00Siebel Consolidated Questions Bank 8<meta equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///D:%5CDOCUME%7E1%5Cshesu04%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C02%5Cclip_filelist.xml"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:smarttagtype><!--[if gte mso 9]><xml> <o:documentproperties> <o:author>support</o:Author> <o:version>11.9999</o:Version> </o:DocumentProperties> </xml><![endif]--><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:punctuationkerning/> <w:validateagainstschemas/> <w:saveifxmlinvalid>false</w:SaveIfXMLInvalid> <w:ignoremixedcontent>false</w:IgnoreMixedContent> <w:alwaysshowplaceholdertext>false</w:AlwaysShowPlaceholderText> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:dontgrowautofit/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:latentstyles deflockedstate="false" latentstylecount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:SimSun; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:???????????¡ì??????; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} @font-face {font-family:"\@SimSun"; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:"\@Arial Unicode MS"; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman"; mso-fareast-language:EN-US;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} /* List Definitions */ @list l0 {mso-list-id:809252968; mso-list-type:hybrid; mso-list-template-ids:2092498704 -561764582 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;} @list l0:level1 {mso-level-start-at:230; mso-level-tab-stop:57.0pt; mso-level-number-position:left; margin-left:57.0pt; text-indent:-21.0pt;} @list l0:level2 {mso-level-number-format:alpha-lower; mso-level-tab-stop:1.25in; mso-level-number-position:left; margin-left:1.25in; text-indent:-.25in;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">230.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Part of industry applications, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eHealthCare<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eMedia<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eConsumer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">eLearning<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">ABC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">231.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Which does NOT belong to the 3 key technologies that enable organization to fully align their channels, partners and employees<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:city st="on"><span style="font-size: 10pt; font-family: Arial; color: black;">Enterprise</span></st1:city></st1:place><span style="font-size: 10pt; font-family: Arial; color: black;"> relationship Management<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Customer relationship Management<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Partner relationship Management<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Employee relationship Management<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">232.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Following are designed for Mid-Market Editions, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eCustomer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">eMarketing<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eFianance<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Siebel Service</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: black;">ACD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">233.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Following are NOT industry specific solutions, choose 1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">eRetail<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eMedical<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eAutomotive<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eTelecom<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: red;">D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">234.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Field Service Manages operations with, choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Pagers<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Handheld Devices<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Personal Computers<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Wireless Phones<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial; color: red;">ABD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">235.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">A Business entity is something in the real world in which we have, <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Responsibilities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Strategies<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Business Interest<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Planning<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">236.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business entity external to your company, choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Account<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><span style="font-size: 10pt; font-family: Arial;">Opportunity</span></st1:place><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Contact<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Activity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">AC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">237.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><span style="font-size: 10pt; font-family: Arial;">Opportunity</span></st1:place><span style="font-size: 10pt; font-family: Arial;"> has the following characteristics, choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Possible association with a service request <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">End date<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Close Date<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Revenue<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">CD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">238.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Characteristics for a service request, choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Status<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Quality<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Priority<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Severity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">ACD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">239.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">___________ Is an instance of a purchased product<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Product line<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Product Item<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Asset<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Product Catalog<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">240.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Partner application is an external application used by<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Customer and Partners<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Partners Only<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Employee and Partners<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Employees and Customers<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">241.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">High Interactive requires, which version of IE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">3 or above<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">4 or above<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">5 or above<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">6 or above<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">242.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Which interactivity mode does NOT require frequent refreshes,<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Low interactivity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Medium Interactivity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">High Interactivity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Standard Activity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">243.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Following features are supported only by high interactivity mode, choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Client-side scripting<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Interactive Controls<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Personalization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Keyboard shortcuts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">ABD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">244.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>Data presented in the UI is stored in,<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">245.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Screen tabs indicates<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All the screens available<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Few user selected screens<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Most commonly used screens<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Site-map<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">246.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business entities and related data are shown by,<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business components<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Objects<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Screens & Fields<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Screens & Views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">247.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">For navigating through List and Forms use, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use menu button, First Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use menu button, Last Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use menu button, Select Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use next or Previous buttons,<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: black;">ABD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">248.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Thread bar shows you, choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Location among records<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Location among screens and views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Path as you drill down on a record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">History drop down<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">249.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Menu button is available only in<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Low interactivity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Medium interactivity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">High interactivity <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Standard interactivity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">250.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Presence of the save button negate the implicit record-level commit <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">True<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">False<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">251.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">What is a Query? (Choose that apply)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Locate one or more records that meet specific criteria<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Create a subset of data for viewing & reporting<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Refresh the view to download information<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Refresh the view to upload information<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">ABC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">252.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Running a query with NULL criteria<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Will retrieve zero records<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Will ask for at least one criteria<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Will return all records<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">253.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Additional criteria can be added in refine query?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">False<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">True<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Does not support<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">254.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Favorite are available criteria, choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Queries created and saved by the user<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Pre-defined queries provided by your administrator<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Most frequently used Views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Sort Criteria<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">AB<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">255.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Keyboard shortcut’s basic mode requires an Active-X control in the browser<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">True<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">False<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">256.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">In a list or form a business data item is represented by<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Column<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Applet<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">257.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">List or Form references_________ business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">One and only one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">One and more<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Many<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">None<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">258.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">What is a View? Choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">A collection representing a functional business area<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">A collection of Applets<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">A collection of Screens<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">A collection of Pages<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">AB<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">259.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">A business object contains, choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">One and only one business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">One or more business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Relationship between component</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Mapping between Applet & components<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">260.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Following information can be seen via Help->About View, Choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Record Information<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Child Business Component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Business Object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business object Link<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-53487667235902521172008-08-04T21:03:00.007-07:002008-12-22T20:24:40.295-08:00Siebel Consolidated Questions Bank 7<meta equiv="Content-Type" content="text/html; 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mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">201. The table s_party_per stores what?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">the answer is: <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a. userlists and users <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">b. employees and positions <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">c. access group and members<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">202. The siebel application engine parametes are stored in what?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)configuration file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)initialization file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">203. what u are going to verify after installing gateway server?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)verify the sessetup.log file.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)check windows or unix deamon process are started.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">204. For extension columns what is true?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)start with x_<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">205. when do compile the srf wrt the following things done during localization.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)localization of applets<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)import of translated strings<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)export of untranslated strings<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)multilingual list of values.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">206. You have an opportunity and u want to associate a list of activities to it?how u will carry out this?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)have a form applet for opportunity and a list applet for activities.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)form applet for activities and list for opportunity.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)both list applet<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)both form applet<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">207. Which of the following entities u will associate with one person?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)contacts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)accounts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)opportunities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)service request<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">e)activity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">208. you have server machines and laptops what all needs to be set up on the mobile client side,server side and database side.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">This is a direct question from study guide.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">209. A person has 4 responsibilities?what he will see?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)union of all the views.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">210. the data related to user is stored in which table?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)s_user<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)s_contact.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)one intersection table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">211. You are running a workflow process and u want to assign something through the assignment manager in between.How u will do this in workflow?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)siebel operation step<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)sub process<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>c) Business Service<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">212. What is the use of process properties in workflow?choose one.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)to set object id.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">213. How u will assign and register a view?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)add view by goto ebusiness application----->application admin--->views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)goto view--->view web template--->web template items.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">214. A list applet displays data from what?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)many tables and columns<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)single table and columns<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">215. In tools if u want to search for the parent child relation in which tab is it possible?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)types <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">b)relations <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">c)flat<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">216. If u want to view the hierarchy without viewing the parent then through which tab u are going to achieve this?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)types <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">b)relations <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">c)flat<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">217. Which of the following is not a child of business component?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)linK<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)mvl<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">218. eMarketing is what application?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)customer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)employee<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">219. If an employee is not going to work for extended period of time what are the things u are not going to do?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)set end date<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)stop transaction merger processer ,merger<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)delete docking dir<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)delete the user.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">220. What are the entities present under business object definitions?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)business obj<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)business components<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)link<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">221. Which component u will check to ensure that the remote client will properly function?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)synchronization manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)router<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)merger<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">222. What are the following ways u will navigate to a screen?choose two<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)page tab<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)sitemap<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">223. A person wants to drill down from contact list applet to employee readonly list applet by <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">clicking on the owner by field?how he will be able to achieve that?choose two<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)under source field give employee.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)give id under destination field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)give the hyperlink field as owner by and destination view.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">AC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">224. You have a 1:M<span style=""> </span>table where does the foregin key reside on this?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)on the many side<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">225. The data related with competitor,potential client is stored in which table?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)s_org_ext<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)s_contact<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)s_opty<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">226. If u want to change the application name while the application is opening up on <st1:place st="on"><st1:city st="on">ur</st1:city></st1:place> screen where exactly u will change it in configuration file?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)application splash text<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)application name<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">227. How u will locate a foreign key for a particular table in tools?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)query for foreign key table and find column<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">228. A sales representative wants to take a weekly report on the activites for that week.How that is achieved?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)use predefined query<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)change standard query<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)change standard report<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)customize a siebel report<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">229. What are the steps u will folow to install the webserver extension?choose two<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)start windows service.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)use the eappweb program<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)install web server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>BC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 57pt; text-indent: -21pt;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">230.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Customer Centric Approach caters with:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Managing and Synchronizing customer interactions across all channels<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Managing and Synchronizing customer interactions within a single channel<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Managing and Synchronizing employee interactions across all channels<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Managing and Synchronizing customer interactions within a single channels<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">A<o:p></o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-76146459294510778102008-08-04T21:03:00.006-07:002008-12-22T20:24:40.295-08:00Siebel Consolidated Questions Bank 6<meta equiv="Content-Type" content="text/html; 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mso-level-number-position:left; margin-left:1.0in; text-indent:-.25in;} @list l30 {mso-list-id:1982155122; mso-list-type:hybrid; mso-list-template-ids:-1258807658 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;} @list l30:level1 {mso-level-tab-stop:1.0in; mso-level-number-position:left; margin-left:1.0in; text-indent:-.25in;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">77.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Workflow persistence two parameters, Choose 2<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Frequency<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Level<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Dynamic<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Value<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1,2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">78.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Static picklist does which of the following, Choose 2<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Updates joined fields<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Picks value in to destination field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Can be bounded or unbounded<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Can be only bounded<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2,3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">79.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">MVG does which of the following, Chose two<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Runs just one query to retrieve parent record and the primary child record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Retrieves all child record in one query<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Increases space on the View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Can have zero or more MVF<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1,2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">80.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Where all can u compare object definition, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Archive file and local repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Import file to Export File<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Server repository and local repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Archive file and server repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1,2,4<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">81.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">____ replace Siebel tags with _____<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">SWE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Data Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Repository data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Seed Data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">5.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Master Data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1,3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">82.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">show drop down box contain <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Views with related data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Views with unrelated data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Applet with related data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Applet with unrelated data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">83.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business components refers to <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">One table in the database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">One or many table in the database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Many table in the database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">One table and Many Columns in the database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">84.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To bring party data into non-party business component the join specification destination column should refer<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">ROW_ID <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">PAR_ROW_ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">ROW_ID of <st1:place st="on"><st1:city st="on">Party</st1:city> <st1:state st="on">BC</st1:state></st1:place><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Id<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">85.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">S_BU and S_ORG_EXT has 1:1 relation ROW_ID of S_BU is M-01-UX and the row_id of corresponding row in S_ORG_EXT is U-02-XY then the value of foreign key in S_ORG_EXT which refers to S_BU is<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">M-01-UX<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">U-02-XY<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">New ID Value<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">86.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">For 1:M link you have to set<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Parent business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Destination column<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Inter Parent Table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Inter table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">5.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Inter Child Table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">87.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">For parent, child, and grandchild in view you need<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">1 link<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">2 links<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">3 links<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">1 link and 1 join<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">88.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Which Position can delete, merge and do a forecast of opportunity<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Primary<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Secondary<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Created By<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Administrator<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">89.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To have good performance you need to set sort specification <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">In DESC order as that in Index<o:p></o:p></span></p> <h1 style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">In the same order as that in Index<o:p></o:p></span></h1> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Non-Index Columns<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Columns from extension tables<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">90.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">If a post default value is set for the field in BC then<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">It assigns value to field if the user does not enter any value for it before inserting record in the database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It assigns default value to the field even if the user assigns a value before save.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It assigns a default value and user can overwrite the value set<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">91.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">If no default drilldown is configured in dynamic drilldown then on clicking<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">No drill down will occur<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Will display Error<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Drill down to the first configured drilldown<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Drill down to the last configured drilldown<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">92.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel support relation of type, choose 3<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">1:1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">1:M<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">M:M<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">1:2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1,2,3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">93.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">If mobile client goes for a long leave what is the following best option <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To deactivate the user and create a new account upon arrival<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To deactivate the user and activate and synchronize upon arrival<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">To deactivate the user and extract the new database again when he returns.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">94.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Which of the following is TRUE for using Picklist<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Only for updating SVF<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Only for updating MVF<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Updating joined field in BC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1 and 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">95.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">For personal based access control, owner type is set to<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Person<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Group<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">96.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">My Teams view shows data for<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All record assigned to him<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">All his subordinates<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All records across the organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1,2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">97.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Advantages of internalization is<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Uni-directional support<o:p></o:p></span></p> <h2 style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal; font-style: normal;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal; font-style: normal;">Bi-directional support<o:p></o:p></span></h2> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Single Currency<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Single number format<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">98.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Dataimp.exe is used for<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Install Database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Import Repository<o:p></o:p></span></p> <h1 style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;">Importing data into EIM tables from flat files<o:p></o:p></span></h1> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Import Administrative data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">99.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">What is Siebel mid market edition?, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <h1 style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;">Designed for companies with fewer than 100 users<o:p></o:p></span></h1> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Designed for companies with fewer than 1000 users<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">An integrated product suite that help manage customer relationships<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Built on common architecture<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1,3,4<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">100.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Which is not possible with web client<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><st1:placename st="on"><span style="font-size: 10pt; font-family: Arial;">Call</span></st1:placename><span style="font-size: 10pt; font-family: Arial;"> <st1:placetype st="on">Center</st1:placetype></span></st1:place><span style="font-size: 10pt; font-family: Arial;"> Access<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Client side scripting<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Authentication<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Server Management<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">101.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">If thread title is not set for the view then<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It will not display the Thread<o:p></o:p></span></p> <h1 style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;">It will take the value from view title<o:p></o:p></span></h1> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It will take the value from applet<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It will use the ViewBar Text<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">102.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To make a search for all entity that start with “M” how will u do it<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use search Repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Go to Help</span><span style="font-size: 10pt; font-family: Wingdings;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial;">Contents</span><span style="font-size: 10pt; font-family: Wingdings;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial;">Index then click M<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Flat Tab<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">103.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Which type of applet shows only one record at a time?<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">List <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Form<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Detail<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Tree<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">104.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Function of SWSE is<o:p></o:p></span></p> <h1 style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;">To routes the Siebel request to appropriate Siebel server component<o:p></o:p></span></h1> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To Manage Siebel Servers<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To Load Balance<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">105.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Data for Siebel application is managed by<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Object Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Web Engine<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Data Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">106.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">For mobile client in disconnect processing <o:p></o:p></span></p> <h1 style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; font-weight: normal;">Local web server<o:p></o:p></span></h1> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Local Gateway<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Local Siebel Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Local Object Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">5.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Local Data Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1,4,5<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">107.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">If u want to take the back up copy of the local database what are the steps u are going<span style=""> </span>to do?choose three<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)copy the .dbf files<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">b)check in proj to server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">c)check out proj to server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">d)select the object in tools and click save<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">e)archieve files<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">a,b,e<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">186. In an applet what a rule set does?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)creates a query in the applet to fetch a subset of records<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">b)hides the applet<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 18.75pt;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>c)hides certain data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">a<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">108.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">If u work on locally locked proj what are the things pozz?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)u can test some changes locally which can be discarded later.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">b)once tested locally changes can be put on the server.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">109.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">what variables are stored in the database for registered users?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)persitent variables<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">b)dynamic Variables<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">a<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">188. What are the following things done in regards to a BC?choose two<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">a)copy BC's having specialised classes.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">b)check the ancester upgrade property to true<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">c)u cannot delete standard fields in the BC b'coz they have underlying code beneath.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">d)u edit certain changes which can be compiled later<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">c,d<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">189. You have a view comprising of a list applet at the top and a form applet in the bottom?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)consists of 2 business objects<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)consists of two business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)consists of one business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">c<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">190. When u will register the web template?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)when it is copied.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)when it is created.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)when the obj is created and need to be registered.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">c<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">191. epricer,eauction are what applications?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)employee<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)customer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)industry<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">b<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">192. Diagrams are provided and asked for visibility?In the Account BC Visiblity MVL and Visibility Visbility MVF are provided as organization.What type of visibility is it?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)single organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)multiple organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)person<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">b<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">193. What is the purpose of using mvg?choose two<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)displays applet on demand<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)queries along with the parent applet<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">a,b<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">194. What does a join do in the following ?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)fetches records for a BC from a 1:M table by creating a join.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)creates a 1:1 or M:1 relationship with one entity of 1 or many side of the table.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">b<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">194. You have a assignment manger with scores for product as 10,sub process as 15 and skill as Which is the most imp assignment?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)Product<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)sub process<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)skill<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">b<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">195. A eim ifb file is given.from that it is asked as to what table the eim task populates?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">here under ifb file againg only base table s_prod_int was written.S_prod_int is the answer.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">196. What are the advantages of frequent synchronization?choose four<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)Saves disk space<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)keeps the most recent data on the server.No prob if the local database is damaged.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">(This is a direct question from our guide three)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">197. Which task keeps track of all the changes wrt mobile clients on the server?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)Transaction Merger<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)Transaction Processer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)Synchronization Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)Transaction Processer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">b<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">198. Which of the following are not pozz wrt list applets?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)Cannot scroll with vertical scroll bars<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)for employee applications implicit save is there.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)presents data from many tables and columns<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)sorting is pozz<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">a<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">199. A person is having 3 positions of which sales mgr is the primary position?when he logs in he will log in with which position?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">ans) he will log on with primary position.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in; text-indent: 0.4in;"><span style="font-size: 10pt; font-family: Arial;">200. How does a mobile web client connect to the server while synchronizing?choose one<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">a)through web server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">b)through lan server and from there through web server.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">c)through Gateway server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">d)Database server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.1in;"><span style="font-size: 10pt; font-family: Arial;">c<o:p></o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-49168527202654452562008-08-04T21:03:00.005-07:002008-12-22T20:24:40.295-08:00Siebel Consolidated Questions Bank 5<meta equiv="Content-Type" content="text/html; 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mso-level-number-position:left; margin-left:1.25in; text-indent:-.25in;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">77.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Given a view how to determine business components, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use HELP->VIEW<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use HELP->ABOUT VIEW<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Business Objects references in Tools<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Using Screen, ScreenViews<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">78.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which is NOT TRUE for <></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">HintText=Applet<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">It is only used for Applet Template<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It is only used for View Template<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Acts as a place holder for an applet<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">79.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">How to install and verify Gateway Server, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Follow the installation steps<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Install through server manager utility<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Check if siebel gateway windows service is up and running<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Check SESsetup.log file<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">80.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">How to install SWSE, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Start the required windows service<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Invoke Install from eappweb<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Install Web server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Shutdown and restart the siebel server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">81.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Steps for Internal Authentication, Choose 3<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Start the workflow for user registration<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Create Employee, Position, Responsibilities using Siebel client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Set-up the external directory<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use the user and account information provided by Authentication service<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">DBA, give proper grants to user<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">f.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">DBA, Create database Login</span><span style="font-size: 10pt; font-family: Arial; color: red;"> <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">BEF<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">82.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Use of grantusr.sql<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To create Siebel grants<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">To create database user (SADMIN)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To install Siebel applications<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Trigger file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>B A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">83.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which of the following is TRUE if a user has different set of Responsibilities<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">User can log on with the primary responsibility<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">User sees the <st1:place st="on">Union</st1:place> of all responsibilities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">User can see only one set of Views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">84.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Data access control is based on, Choose 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">User ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Responsibilities<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">ABC<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">85.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">If you don’t know the object type and the parent for the object definition how do you find in Siebel Tools<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Type Tab<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Detail Tab<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Flat Tab<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use Search Repository option<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">86.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Where do you see Parent/Child relation for the object definitions<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use Type Tab<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Detail Tab<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Flat Tab<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All of Above<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">87.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Best practice for modifying Business Component<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Unused columns should not be deleted<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use Upgrade ancestor for future upgrades<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use specialized business components as templates<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Modify an existing Business component to suite your requirement<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">Yet<span style=""> </span>to find..<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">88.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">When does Transaction Merger populate the conflict ID with a non-zero value<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Update Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Duplicate Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Delete Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Query Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">89.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">For proper working of Mobile Client<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Transaction Docking = FALSE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use Transaction Docking = TRUE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use EXEC = TRUE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use EXEC = FALSE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">90.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Generate New Database component does what<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Create a new database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Create a Template for current Database Schema<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Import Repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Migrate Repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">91.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Transaction Processor uses S_DOCK_TXN_LOG to create<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">DOKING\USER directories<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">TXNPROC directory<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To Synchronize remote client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">To create compressed files for individual users<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">92.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">What are the following TRUE about a Join, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Using Join one can achieve M:M relationship<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Explicit Join Fields are read-only<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Explicit joins need to be created in Tools<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Joins are between two applets<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial; color: black;">BC<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">93.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">From service request if you drilldown to Employee what is NOT TRUE<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Source Id is set to Employee<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Destination ID is set to ROW_ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Component is set to Employee<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">View field of the drilldown contains Employee View Name<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial; color: red;">Open for discussion<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial; color: red;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">94.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">S_PARTY_PER stores relations for, Choose 3<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Employee & Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">User List & Users<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Access Group & Members</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Person & Employee<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">ABC<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">95.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which of the following are true for Template Files<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Style sheet cannot be modified by the customer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Style sheet can be modified by the customer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Style sheets are stored in database<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Style sheets have extension of .swt<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: black;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">96.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Using .ifb files we can do, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Import archive<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Specify an EIM Table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Do an Import, Delete, Merge and Export<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Render UI Layer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">97.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Back up local remote repository, Choose 3<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Add to Archive<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Check-out from the server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Backup complete database file (use Copy/Paste)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Check-In to Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">ACD<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">98.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">If you lock project locally which is NOT TRUE then, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">You cannot check-in to the server <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">You can check-in to the server <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">You cannot undo your changes<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">You can use Tools->Unlock to unlock project<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">99.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Mobile web client will use the following, Choose 3<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Local Object Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Local Data Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Local SWE<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">ABC<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">100.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Initialization Parameter for the application engine<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Configuration File ( .cfg )<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Server Manager Task<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">File System Manager<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span><span style=""> </span><span style=""> </span>A<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">101.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">For displaying application name (Splash Text ) from “<st1:place st="on"><st1:placename st="on">Call</st1:placename> <st1:placetype st="on">Center</st1:placetype></st1:place>”<span style=""> </span>to “ABC Call center” change<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application Name<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Application Title<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application SplashText<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application Text<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">102.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which is NOT TRUE to scroll vertically in List Applet record<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use <> Navigation button<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Menu Button First Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Menu Button Last Record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use Vertical Scroll Bar<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">103.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">How do you register views<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application Administration->Responsibilities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Application Administration-> Views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application Administration-> Utilities->Responsibilities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application Administration-> Utilities->Views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">104.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">How do you populate List of Values, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Using Siebel Tools<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Batch Load<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Application Administration->List of Values<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">System Preferences->List of Values<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">105.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">How do you navigate through Screens, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application Administration-> Screens<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Screen Tabs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">View Tabs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">View Site-Map<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">BD<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">106.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which personalization attribute is used when you store data in database for users <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Dynamic<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Persistent<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Event alias<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Event<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">107.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which is not the child object type for Business Component<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">BusComp Server Script<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Multi Value Field<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Link<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Multi Value Link<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">D<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">108.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">The person who creates the record become _________ of the record<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Creator<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Owner<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Primary<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Secondary<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">C (Open for discussion)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">109.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">For EIM to Base Mappings following resources can be used, Choose 2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Documents<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Bookshelf<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Tools<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Application<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;">2, 3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">110.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">A user has multiple positions in his organization. He works as ‘Sales Manager’ and ‘Supervisor’ but his primary position in Siebel is ‘Account Manager’, when he logs in he would log in as<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Sales Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Supervisor<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Previous logged in Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Account Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: black;">4<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">111.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">How a foreign key for a column can be searched?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Business Objects and Links definitions<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Query using the column ‘Foreign Key Table’ in tools <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Flat Tab<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Using Business components and Join definitions<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">112.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><span style="font-size: 10pt; font-family: Arial;">Opportunity</span></st1:place><span style="font-size: 10pt; font-family: Arial;"> is owned by the person who created it or by the person to whom it is assigned is an<span style=""> </span>example of<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Owned by person<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Owned by Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Owned by Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Owned by Creator<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">113.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">When is the Process properties in workflow simulator used <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Set the error levels<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Set the error Messages<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Set the value for Object Id for testing purpose<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Set the sequence of execution<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">114.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">The conflicts in Synchronization can be viewed in <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">User Preferences </span><span style="font-size: 10pt; font-family: Wingdings;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial;"> <st1:place st="on">Mobile</st1:place> Status<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">User Preferences </span><span style="font-size: 10pt; font-family: Wingdings; color: black;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial; color: black;"> Remote Status<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">User Preferences </span><span style="font-size: 10pt; font-family: Wingdings;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial;"> Client Status<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">User Preferences </span><span style="font-size: 10pt; font-family: Wingdings;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial;"> Server Status<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">115.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">What is NOT TRUE about the table S_LST_OF_VAL<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It is used for Static List of Values<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Values can be entered using tools </span><span style="font-size: 10pt; font-family: Wingdings; color: black;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial; color: black;"> Table </span><span style="font-size: 10pt; font-family: Wingdings; color: black;"><span style="">à</span></span><span style="font-size: 10pt; font-family: Arial; color: black;"> Column<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Type Data (Private)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Has VAL Column<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">116.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">A company requires a weekly report regularly based on the open service requests for the week, how the report can be generated:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Create and modify the report weekly<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Create the required query and save it<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Create and modify the query for every week<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Use Siebel Reports Module<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">117.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">What is wrong about M:M custom extension table <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">The type property of the base table can be Data(Public)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">The type property of the base table can be Data(Private)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">118.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">An applet can be mapped to <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Single Table and Single column<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Many tables and Many columns.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Many Columns of single table<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Single column of Many Tables<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">119.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">What is the type of access control for Organisation in the following example:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" spt="75" preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"> <v:f eqn="sum @0 1 0"> <v:f eqn="sum 0 0 @1"> <v:f eqn="prod @2 1 2"> <v:f eqn="prod @3 21600 pixelWidth"> <v:f eqn="prod @3 21600 pixelHeight"> <v:f eqn="sum @0 0 1"> <v:f eqn="prod @6 1 2"> <v:f eqn="prod @7 21600 pixelWidth"> <v:f eqn="sum @8 21600 0"> <v:f eqn="prod @7 21600 pixelHeight"> <v:f eqn="sum @10 21600 0"> </v:formulas> <v:path extrusionok="f" gradientshapeok="t" connecttype="rect"> <o:lock ext="edit" aspectratio="t"> </v:shapetype><v:shape id="_x0000_i1025" type="#_x0000_t75" style="'width:422.25pt;" ole=""> <v:imagedata src="file:///D:\DOCUME~1\shesu04\LOCALS~1\Temp\msohtml1\02\clip_image001.png" title=""> </v:shape><![endif]--><!--[if !vml]--><img src="file:///D:/DOCUME%7E1/shesu04/LOCALS%7E1/Temp/msohtml1/02/clip_image002.jpg" shapes="_x0000_i1025" width="563" height="105" /><!--[endif]--><!--[if gte mso 9]><xml> <o:oleobject type="Embed" progid="PBrush" shapeid="_x0000_i1025" drawaspect="Content" objectid="_1279434955"> </o:OLEObject> </xml><![endif]--><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Single Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Multiple Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Personal<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">120.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">eChannel is a ____________ application:<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Employee<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Customer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Partner<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">3<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">121.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Which of the following is owned by a single person<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Account<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><st1:place st="on"><span style="font-size: 10pt; font-family: Arial;">Opportunity</span></st1:place><span style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Activity<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Service Request<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <h4 style="margin-left: 0.75in;">4
<br /> <u><span style="font-weight: normal;"><o:p></o:p></span></u></h4> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">122.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">How do u see the parent child object definitions in Tools<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Types<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Detail<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Flat<o:p></o:p></span></p> <p class="MsoNormal" style="text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">123.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Service request and action has got what relationship<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">1:1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">1:M<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">M:1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">M:M<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">124.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">What components should be running for siebel remote, choose 3<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Transaction Processor<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Transaction Router<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Transaction Merger<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Synchronization Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">5.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Transaction Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">123<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">125.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">From which step can u invoke ANOTHER WORKFLOW PROCESS<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Sub process<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Start<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Service<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Operation<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">126.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Refer the .ifb file (<a href="https://i-xchange.wipro.com/easkb/sieb_kb/Public_kb/Trainings/product_delete.ifb"><span style="color: windowtext; text-decoration: none;">Click Exibit</span></a>) following is TRUE<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It will delete all the records = Printer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It will not delete all the records = Printer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">It will delete all product with name include “Printer”<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">127.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">If u want to assign German opportunities to Sales persons from <st1:place st="on"><st1:country-region st="on">Germany</st1:country-region></st1:place> what criteria would you use<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Compato person<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Compare to objest<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Compare to person<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Compare to organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">5.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Compare object to person<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">5<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">128.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Foreign key suffix is<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">_FK<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">_ID<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">_PK<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">_UK <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">129.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">User synchronizes to server and the server values are overwritten, in this scenario option is<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Server Wins<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Client Wins<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">User Conflicts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">2<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">130.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Call center is what type of application<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Employee<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Customer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Partner<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">1<o:p></o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0tag:blogger.com,1999:blog-7226153749720937696.post-86547095441280987682008-08-04T21:03:00.004-07:002008-12-22T20:24:40.295-08:00Siebel Consolidated Questions Bank 4<meta equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///D:%5CDOCUME%7E1%5Cshesu04%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C02%5Cclip_filelist.xml"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="country-region"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:smarttagtype><!--[if gte mso 9]><xml> <o:documentproperties> <o:author>support</o:Author> <o:version>11.9999</o:Version> </o:DocumentProperties> </xml><![endif]--><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:punctuationkerning/> <w:validateagainstschemas/> <w:saveifxmlinvalid>false</w:SaveIfXMLInvalid> <w:ignoremixedcontent>false</w:IgnoreMixedContent> <w:alwaysshowplaceholdertext>false</w:AlwaysShowPlaceholderText> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:dontgrowautofit/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:latentstyles deflockedstate="false" latentstylecount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:SimSun; 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font-family: Arial;">51. Which of the following BusComp View Modes would you set to have My Team's View?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">Choose two.<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Set Visibility Field to Owned By Id<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Set BusComp Popup Visibility Type to Sales Rep<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Set Owner Type to Position<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Set BusComp Visibility MVField to Sales Rep<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">E. <span style=""> </span>Set View Visibility Applet Type Name to Personal<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">C D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">52. You would like to see Siebel Actuate Reports in Portuguese instead of English. Which of<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">the following would you use?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Regional setting<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Internationalization<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Language specific compilation<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Localization<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">D<i><o:p></o:p></i></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoBodyTextIndent2">53. What is the effect of checking out a project? Choose three.</p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Locks the project in the server repository but not in the local repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Locks the projects in the local database repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Locks the projects in the server database repository<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Copies all object definitions in the project on the server to the local database<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>B C D<span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">54. Which of the following populates a newly-initialized local database with a read-only copy of<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">all projects in the server repository?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Database Extract<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Get<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Checking Out<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Checking In<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>B<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">55. To modify the Siebel application what would you do?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Modify the application engine that reads the repository file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Write custom stored procedures against the repository file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Write SQL statements against the repository file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Edit object definitions that make up the repository file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <h5>D</h5> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">56. Which of the following is NOT how you create a Web page in Siebel?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Its layout is edited in Siebel Tools<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Once configured properly, a browser automatically replaces Siebel tags with Siebel data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>An applet is associated with a Web template object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>A web template file is registered in a repository<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <h5>B</h5> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">57. How can you limit catalog visibility to only those groups associated with the catalog?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Adjust the responsibilities associated with the Access Groups to ensure only the appropriate people have access<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Set the Visible Flag for the catalog on the Catalog screen<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Set the Private Flag for the catalog on the Catalog screen<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 1in; text-indent: -0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Adjust the positions associated with the Access Groups to ensure only the appropriate people have access<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>C<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">58. Why would you use the ONLY BASE TABLES parameter in your EIM configuration files?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>To eliminate duplicate data<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>To verify import success<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>To speed up processing<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>To truncate EIM tables after import<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>C<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">59. Which of the following are valid methods for verifying the success of an EIM task? Choose<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">three.<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Use the client application to view data<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Print the contents of the base tables and compare against legacy printouts<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>View Server Manager logs for EIM tasks<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Use SQL SELECT statements against the EIM and base tables<o:p></o:p></span></b></p> <h6>A C D <span style="font-size: 10pt;"><o:p></o:p></span></h6> <p class="MsoNormal" style=""><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">60. You have a Workflow process that evaluates the age of Service Requests and updates the<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">priority of Service Requests that are more than a week old. Which Siebel Workflow step<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">type are you using to change the priority of the Service Request?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Siebel Update step<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Siebel Operation step<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Decision Point step<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Sub Process step<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span></span></i></b><b><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">61. Which Siebel feature enables you to automatically apply a discount to a customer’ s order<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">when the customer adds both a printer and replacement ink cartridges to their online<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">shopping cart?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Siebel Workflow Policy Program<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Action Sets<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Siebel Assignment Manager<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Rule Sets<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <h5>B</h5> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">62. You currently have a Siebel Operation step in a Workflow Process that updates SR priority<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">from Low to High. You now want the Sub Process step to change the priority to Very High<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">rather than High. How do you change this detail?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Double-click the Siebel Operation step in the Process Designer<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Delete the step and replace it with a new Sub Process step<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Right-click the Siebel Operation step in the Process Designer<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Double-click the Sub Process step in the Process Designer<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">D<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span></span></i></b><b><span style="font-size: 10pt; font-family: Arial;">63. Which of the following is an Enterprise Component Group that should be enabled prior to<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">running Siebel Workflow?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Workflow Process Batch Manager<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Workflow Action Agent<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Workflow Monitor Agent<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Workflow Management<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">E. <span style=""> </span>Workflow Process Manager<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span></span></i></b><b><span style="font-size: 10pt; font-family: Arial;">D<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">64. Which of the following is NOT an option with Siebel Workflow’ s Wait Step?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Pause a process for a specified amount of time<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Pause a process until a specified runtime event occurs<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Include a restart parameter in the process<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Include a timeout parameter in the process<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span></span></i></b><b><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">65. If an applet has five associated Rule Sets, and the first three rule sets will not return any<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">data for the current user, but the last two rule sets will, how many rule sets are evaluated for<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">this user?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>4<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>3<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>2<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>5<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style=""><b><i><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span></span></i></b><b><span style="font-size: 10pt; font-family: Arial;">A<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">66. How can you tell if your connectors in a Siebel Workflow process are successfully<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">connecting the steps as you create the Workflow process? Choose two.<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>The two ends of the connector will be white in color<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>By running the process using Process Simulator<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>By right-clicking the connector line<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>The two ends of the connector will be red in color<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <h5>B D</h5> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">67. Which of the following describes .dx files?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Transaction files transferred between the Server and <st1:place st="on">Mobile</st1:place> Client<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Temporary files that are automatically purged upon application exit<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Directory files used by Siebel to organize physical file directories<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Log files used for troubleshooting EIM process errors<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <h5>A</h5> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">68. What is stored in the S_DOCK_TXN_LOG table in the Server Database?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Before and after images of data<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>A list of transactions performed while docked<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>All of the data that is changed during a remote session<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Remote user information<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <h5>A </h5> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">69. In the first time set up of mobile users, what must you do before data can be loaded in the<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><st1:place st="on"><b><span style="font-size: 10pt; font-family: Arial;">Mobile</span></b></st1:place><b><span style="font-size: 10pt; font-family: Arial;"> Client’ s local database?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Run the dev2prod.ksh script<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Create the database schema for the local database<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Copy the Siebel Database file to the mobile client<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Copy the .cfg and .srf file from the server to the mobile client machine<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><b><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>B<o:p></o:p></span></b></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">70. Which server task creates the Docking\User directory on the Siebel Server for a new <st1:place st="on"><st1:city st="on">Mobile</st1:city></st1:place><o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 10pt; font-family: Arial;">Client?<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Transaction Router<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Generate New Database<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Synchronization Manager<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span></b><b><span style="font-size: 16pt; font-family: Arial;"> </span></b><b><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Database Extract<span style=""> </span>Ans.: D<o:p></o:p></span></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">71. What does the Transaction Merger server task do when it encounters a Duplicate Conflict?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">Choose two.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Merges the two records together into one record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Adds the duplicate record and sets a flag to indicate that duplicates exist<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Does not add the duplicate record and logs the conflict in the remote status log<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Notifies the mobile client of the duplicate<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>B D<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">72. When does the Transaction Merger server task override the MRG: System Conflict<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">Resolution system preference?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Never<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>When a Duplicate Conflict occurs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>When an Update Conflict occurs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>When a Delete Conflict occurs<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <h5>D</h5> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">73. What action is recommended if a mobile user is going to be unable to synchronize for an<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">extended period of time (leave of absence, for example)?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Change the synchronization frequency<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Modify the views assigned to the mobile client<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Set a new effective end-date for the mobile client to deactivate it<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Remove the mobile client’ s local database completely<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>C<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">74. When initially preparing your target environment for migration, which of the following tasks<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">should you complete? Choose three.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Check out projects that were changed in development<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Create user accounts<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Install any required client software<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Install database and server software<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">E. <span style=""> </span>Copy the .srf file to server and clients<o:p></o:p></span></p> <h5>B C D</h5> <p class="MsoNormal" style="margin-left: 0.5in;"><b><i><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></i></b></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">75. What is dataexp.exe used for when migrating environments?<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>To generate a data merge file that contains user and seed data<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>To create flat files containing data from non-EIM tables<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>To create flat files containing data from EIM tables<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>To generate a compressed copy of the source database<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><span style=""> </span>D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">76. Which of the following must you do to reactivate a mobile client? Choose two.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">A. <span style=""> </span>Perform a database extract<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">B. <span style=""> </span>Create the mobile client DOCKING sub-directory on the server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">C. <span style=""> </span>Add the server name to the DockConnString line of siebel.cfg<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 16pt; font-family: Symbol;"><span style=""></span></span><span style="font-size: 16pt; font-family: Arial;"> </span><span style="font-size: 10pt; font-family: Arial;">D. <span style=""> </span>Remove the end date for the mobile client<o:p></o:p></span></p> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <table class="MsoNormalTable" style="border: medium none ; margin-left: 0.5in; border-collapse: collapse;" border="1" cellpadding="0" cellspacing="0"> <tbody><tr style="height: 11.6pt;"> <td style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 432.7pt; height: 11.6pt;" valign="top" width="577"> <p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: Arial;">The correct answer is A &<b> </b>D.</span><span style="font-size: 9pt; font-family: Arial;"><o:p></o:p></span></p> </td> </tr> </tbody></table> <h2><span style="font-size: 10pt; font-family: Arial; font-weight: normal;">Siebel Questions(Set 1)<o:p></o:p></span></h2> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">77.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">You have 2 machines and a remote client, what would be the server configuration for a full fledge remote architecture set-up (<a href="https://i-xchange.wipro.com/easkb/sieb_kb/Public_kb/Trainings/Server.doc">Click Here</a>)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Web Engine<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Data Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Object Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">4.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Configuration File<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">78.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">In workflow, using which of the following step you can invoke assignment manager<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Business Service<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Sub-Process<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Operation<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Decision Point<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">79.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which server component must be running for a siebel remote client to work:<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Transaction Processor<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Synchronization Manager<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Transaction Router<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Transaction Merger<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">80.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">For a regional Sales Manager wants to view all the opportunities created by his Sales representatives what view he should use<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">My View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">My Team’s View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All Across Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">81.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">When do you register a Web Template<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">When you create a template file<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">When you place in the proper physical directory<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->When you create an object which refers the template file</p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span><!--[endif]-->NOTE: Please confirm this answer from course material</p> <p class="MsoNormal" style="margin-left: 0.5in;">C</p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">82.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which is the following base table that would get populated after using the sample .ifb file (<a href="https://i-xchange.wipro.com/easkb/sieb_kb/Public_kb/Trainings/sample.txt">Click to View File</a>)<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">S_PROD_INT<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">EIM_PROD_INT<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">S_PROD<o:p></o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">S_PARTY<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;">A<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">83.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Click the <a href="https://i-xchange.wipro.com/easkb/sieb_kb/Public_kb/Trainings/BusCompVM.doc">Exhibit</a>, the following is TRUE for the Consumer business component <o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Visibility and Responsibility are the same<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Multiple View Modes<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Component can be used with only 3 applets<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Multiple access control Mechanisms<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial; color: black;">D<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">84.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Account is what kind of entity<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Single Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Multiple Organization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Single User<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Single Position<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">85.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">A potential client, partner and competitor is represented by which entity in Siebel<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Contact<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Account<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Customer<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Service Request<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in; text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.5in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">86.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">What are the different Business objects layers in Siebel, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Business Object<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Service<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Business Component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Applet<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;">A C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">87.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">In a view if you display an account form applet as the master and the opportunity list applet as the child then what is TRUE<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Parent business component is used as Account<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Child business component is used for Account<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Parent business component is used as <st1:place st="on">Opportunity</st1:place><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Child business component is used for <st1:place st="on">Opportunity</st1:place><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial; color: black;">AD<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">88.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Which of the following is TRUE in a view if there are two applets displayed one list and a detail.<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It is based on two different views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It is based on two different Business Objects<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">It can use only one business component<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">It may use two business components<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">89.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">What does Rule set specify for an applet in personalization<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Order condition<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Search Specification<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Set of Actions<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Set of Events<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">90.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">What determines localization<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Tools Language Mode<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Siebel Tools<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Regional Settings<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">OS regional settings<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">91.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">What does “GetAttribute(‘Me.Country’) = ‘<st1:place st="on"><st1:country-region st="on">USA</st1:country-region></st1:place>’ tell us<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Laptop being used is placed in <st1:place st="on"><st1:country-region st="on">USA</st1:country-region></st1:place><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Laptops regional setting is set to <st1:place st="on"><st1:country-region st="on">USA</st1:country-region></st1:place><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">It checks for the address as ‘<st1:place st="on"><st1:country-region st="on">USA</st1:country-region></st1:place>’<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">92.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">A Screen is a collection of<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Applets<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Components<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Views<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Business Objects<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.25in; text-indent: 0.5in;"><span style="font-size: 10pt; font-family: Arial;">C<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">93.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">How does Siebel Remote Client connect<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Through Gateway server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Through Domain Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Through <st1:place st="on"><st1:city st="on">Enterprise</st1:city></st1:place> Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Directly<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">A ??<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">94.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">For a global deployment what kind installation one would use, Choose 3<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Web Client (Browsers)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Multiple Siebel Servers</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Domain Server<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Database Server<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">BCD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">95.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">What are following Siebel Interactive Selling suites, Choose 3<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eConfigurator<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">eChannel<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">eAdviser<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: red;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">ePricer</span><span style="font-size: 10pt; font-family: Arial; color: red;"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">ACD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">96.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Main Person related data is stored in <o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">S_PERSON<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">S_EMP_PER<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">S_USER<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">S_CONTACT<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">D<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">97.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">What is TRUE for Standard Extension Database Column<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Type is Data (Private)<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Always prefixed with ‘X_’<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Provided by Siebel for Developers use<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Cannot be edited<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">98.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">For an assignment rule if you have scores 10 for Product, 15 for Country and 5 for Language, which is the most important criteria<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Product<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Country<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Language<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">All are equally important<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">e.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">None<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">B<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">99.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Advantage of using MVG, Choose 2<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Saves Space on the View<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Within List applet you can display child record<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1in;"><span style="font-size: 10pt; font-family: Arial;">BC<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></p> <p class="MsoBodyTextIndent" style="margin-left: 0.75in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt;"><span style="">100.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt;">Advantage of frequent Synchronization, Choose 3<o:p></o:p></span></p> <p class="MsoBodyTextIndent"><span style="font-size: 10pt;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial;"><span style="">a.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial;">Reduces number of modem connectivities<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">b.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Easy Recovery<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">c.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Saves Disk Space<o:p></o:p></span></p> <p class="MsoNormal" style="margin-left: 1.25in; text-indent: -0.25in;"><!--[if !supportLists]--><span style="font-size: 10pt; font-family: Arial; color: black;"><span style="">d.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial; color: black;">Use less Synchronization session time<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial; color: black;"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-left: 0.75in;"><span style="font-size: 10pt; font-family: Arial; color: red;">BCD<o:p></o:p></span></p> Sumedhhttp://www.blogger.com/profile/11533458660230230361noreply@blogger.com0